Business Systems Analyst - remote

Summary

Upland Capital Group, Inc. is a specialty property and casualty insurer that markets, underwrites, and services specialty insurance products. The Business Systems Analyst bridges business needs and technical solutions by gathering requirements, analyzing processes, supporting the project lifecycle, troubleshooting production issues, and collaborating with business, data, development, and QA teams.

Responsibilities

• Elicit, document, and analyze business requirements from stakeholders through interviews, workshops, and research to ensure a comprehensive understanding of organizational goals
• Evaluate existing business processes and workflows, identifying areas for improvement, and proposing optimized solutions to enhance efficiency and productivity
• Prepare clear and concise documentation of business requirements, process flows, use cases, and user stories to facilitate effective communication between technical and non-technical team members
• Collaborate with cross-functional teams to design and recommend innovative solutions aligned with business needs, while considering technical feasibility and cost-effectiveness
• Collaborate with QA teams to clarify expected outcomes and support comprehensive testing coverage
• Collaborate with technical and support teams to analyze and clarify production issues, assist with root cause identification, and ensure business impacts are communicated and understood for timely resolution
• Contribute to documenting production incidents by capturing relevant business context, clarifying resolutions steps, and supporting efforts to identify and implement preventative measures with support and collaboration from technical teams
• Write simple SQL queries and run SQL queries provided by technical teams to investigate data discrepancies, validate system behavior, and support debugging efforts. Read and interpret technical documentation, such as API specifications and system configuration guides to better understand and support platforms
• Assist in preparing training materials, answering user questions, and clarifying system functionality to support successful adoption of production processes, systems, and tools. Assist in preparing stakeholders for system or process changes by contributing to communications, documentation, and impact assessment
• Participate in backlog refinement, sprint planning, and daily stand ups to ensure user stories are well-defined, prioritized and understood by the team. Work collaboratively with technical and business teams to achieve organizational goals
• Other duties as assigned

Skills

• Bachelor's degree and 2+ years of related experience, or 5+ years of experience as a Business Systems Analyst in lieu of degree
• Proven experience as a Business Analyst or in a similar role
• Strong working knowledge of SQL required, including ability to write queries to investigate data issues and support debugging alongside technical teams
• Comfortable navigating admin/configuration settings to troubleshoot issues
• Self-motivated learner who enjoys tackling unfamiliar problems, with ability to research and interpret technical documentation independently
• Excellent verbal and written communication skills
• Excellent interpersonal skills with ability to contribute, support, and stay organized in a fast-paced, collaborative team environment
• Extremely organized with great attention to detail
• Ability to negotiate and settle differences quickly and peacefully
• Extremely proficient in Microsoft Office Suite
• Familiarity with integration patterns (e.g., REST APIs, batch file transfers) preferred

Qualifications

Must Haves

• Bachelor's degree and 2+ years of related experience, or 5+ years of experience as a Business Systems Analyst in lieu of degree
• Proven experience as a Business Analyst or in a similar role
• Strong working knowledge of SQL required, including ability to write queries to investigate data issues and support debugging alongside technical teams
• Comfortable navigating admin/configuration settings to troubleshoot issues
• Self-motivated learner who enjoys tackling unfamiliar problems, with ability to research and interpret technical documentation independently
• Excellent verbal and written communication skills
• Excellent interpersonal skills with ability to contribute, support, and stay organized in a fast-paced, collaborative team environment
• Extremely organized with great attention to detail
• Ability to negotiate and settle differences quickly and peacefully
• Extremely proficient in Microsoft Office Suite

Nice to Haves

• Familiarity with integration patterns (e.g., REST APIs, batch file transfers) preferred

Benefits

• Annual incentive program
• Health insurance including FSA and HSA options and free access to Teladoc
• Vision insurance
• Dental insurance
• Disability insurance
• Life insurance
• Parental leave
• Responsible time off (unlimited vacation days without an accrual system)
• Paid sick time as required by law
• 401(k)
• Tuition reimbursement
• Employee assistance program