Patient Account Specialist- Customer Support-Remote

Summary

Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. The company is seeking a Remote Patient Account Specialist to support patients with billing and insurance inquiries, process payments, resolve concerns, and escalate complex issues as needed.

Responsibilities

• Answer inbound patient calls in a high-volume call center environment, providing assistance billing questions
• Escalate unresolved issues to the Accounts Receivable (AR) team
• Process payments and set up payment plans
• Communicate effectively to resolve billing concerns
• Build rapport by being courteous and friendly
• Maintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive light
• Refer complex or difficult calls/situations to the team lead or manager
• Other duties and projects as assigned

Skills

• * High School diploma or equivalent experience
• * Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism
• * Exceptional communication skills, including oral, written and presentations abilities
• * Strong active Listening, attention to detail, and capacity to multitask effectively
• * Proven ability to identify and resolve problems in a timely manner
• * Self-motivated with the ability to stay on task and participate in routine check-ins
• * Must have a quiet, distraction-free workspace that meets HIPAA compliant standards
• * Proficiency in Microsoft Office Suite or similar software applications
• * High-volume call center experience and/or medical billing experience
• * Healthcare industry experience

Qualifications

Must Haves

• * High School diploma or equivalent experience
• * Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism
• * Exceptional communication skills, including oral, written and presentations abilities
• * Strong active Listening, attention to detail, and capacity to multitask effectively
• * Proven ability to identify and resolve problems in a timely manner
• * Self-motivated with the ability to stay on task and participate in routine check-ins
• * Must have a quiet, distraction-free workspace that meets HIPAA compliant standards
• * Proficiency in Microsoft Office Suite or similar software applications

Nice to Haves

• * High-volume call center experience and/or medical billing experience
• * Healthcare industry experience

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you
• 100% employer paid medical health insurance premium option available
• Dental and Vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Supportive team and leadership invested in your success
• Leadership development programs
• Ongoing education
• Professional growth opportunities
• Remote work arrangement