EHR System Analyst - Professional Billing

Summary

The University of Texas MD Anderson Cancer Center is a cancer care, research, education, and prevention institution seeking an EHR Systems Analyst to support its Clinical Access Revenue System department. The role serves as a primary support contact between end users and the EHR team, configuring and maintaining Epic systems, optimizing clinical and revenue cycle workflows, resolving issues, and implementing system enhancements.

Responsibilities

• Obtain Epic certification within 180 days of hire and maintain required certifications
• Adhere to standard operating procedures and maintain build and testing standards with SME or governance signoff
• Follow IS division best practices and institutional policies, procedures, and standards
• Prepare documentation for implementation of enhancements or new technology
• Follow documented change control processes
• Perform quality control and testing to ensure solutions are technically sound
• Implement and prioritize requested system changes or projects in a timely manner
• Maintain and troubleshoot EHR system build
• Modify Epic content based on project team direction
• Participate in implementation and optimization efforts with appropriate approvals
• Analyze system configurations with a focus on patient safety
• Perform medium-risk or moderately complex system maintenance
• Complete routine revisions to meet build metrics
• Provide functional expertise with clinical workflow understanding
• Provide technical expertise in system design and development
• Provide customer support and resolve technical and workflow issues
• Respond to requests promptly while communicating expectations and timelines
• Participate in after-hours application support and downtime procedures
• Develop knowledge of assigned applications to improve troubleshooting
• Facilitate issue resolution with Epic technical support
• Collect information on system enhancements and workflow improvements
• Establish and maintain relationships with customers and OneIS to deliver effective solutions
• Collaborate with senior analysts to expand technical and business knowledge
• Attend meetings, participate in workgroups, and serve on committees as needed
• Deliver innovative, quality, and sustainable IT solutions and services
• Promote trust, respect, support, and honesty with customers and team members
• Build productive, collaborative, and trusted partnerships
• Demonstrate commitment to excellence and continuous improvement
• Achieve outcomes that exceed expectations in usability and value

Skills

• This individual demonstrates strong analytical capabilities, effective communication and facilitation skills, and the ability to collaborate across teams while maintaining a focus on system optimization and patient safety
• Required: Bachelor's Degree
• Required: 2 years Clinical, relevant healthcare information technology, or relevant business experience
• May substitute required education with years of related experience on a one to one basis
• Required: EPIC - EPIC Certification within 180 Days
• Work Location: 100% Remote within Texas
• Remote (within Texas only)
• Preferred experience in professional billing, coding, claims, and project management

Qualifications

Must Haves

• This individual demonstrates strong analytical capabilities, effective communication and facilitation skills, and the ability to collaborate across teams while maintaining a focus on system optimization and patient safety
• Required: Bachelor's Degree
• Required: 2 years Clinical, relevant healthcare information technology, or relevant business experience
• May substitute required education with years of related experience on a one to one basis
• Required: EPIC - EPIC Certification within 180 Days
• Work Location: 100% Remote within Texas
• Remote (within Texas only)

Nice to Haves

• preferred experience in professional billing, coding, claims, and project management

Benefits

• 100% remote within Texas
• Employer-paid medical coverage starting day one for employees working 30+ hours/week
• Optional group dental, vision, life, AD&D, and disability insurance
• Accruals for PTO and Extended Illness Bank
• Paid holidays, wellness, childcare, and other leave options
• Tuition Assistance Program after six months of service
• Access to extensive wellness, fitness, and employee resource groups
• Defined-benefit pension through the Teachers Retirement System
• Voluntary retirement plans
• Employer-paid life and reduced salary protection programs
• Medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition
• Referral bonus available
• Relocation assistance available