Commercial Insights Analyst

Summary

Valeris is a life sciences commercialization partner that provides data, strategic insights, patient support services, and healthcare provider engagement tools. The Commercial Insights Analyst analyzes commercial, customer, program, and operational data to deliver actionable insights, reporting, dashboards, and recommendations for clients and internal stakeholders. The role also supports client relationships, cross-functional initiatives, troubleshooting, training, and program optimization.

Responsibilities

• Analyze and interpret commercial, customer, program, and operational data to identify trends, insights, risks, and opportunities
• Develop, prepare, and maintain accurate, timely, and meaningful reports and dashboards for management and strategic clients
• Translate complex data into clear, actionable insights and recommendations that support business and client objectives
• Provide analytical support across multiple projects simultaneously, establishing timelines, managing priorities, and coordinating with internal and external stakeholders
• Build and maintain strong, professional, long-term relationships with assigned strategic clients
• Participate in strategic client conference calls related to open-case reporting, training needs, complex account customizations, escalated issues, and other client priorities
• Present analytical findings, performance trends, recommendations, and program updates to various levels of management and client stakeholders
• Identify opportunities to improve performance against key performance indicators (KPIs), enhance programs, streamline processes, and increase client value
• Partner with Valeris leadership and cross-functional teams to develop and implement effective, sustainable solutions to strategic client issues and requests
• Provide relevant industry, company, program, and operational knowledge to support client and internal business needs
• Investigate reporting discrepancies, data issues, and system or process challenges, using sound troubleshooting and analytical judgment to identify root causes and solutions
• Support the development and delivery of client or internal training related to reporting, programs, processes, and system functionality, as needed
• Coordinate resources and follow through on deliverables to ensure commitments and deadlines are consistently met
• Travel onsite, as needed, to support strategic clients and business partners
• Maintain consistent adherence to Valeris policies, procedures, and Standard Operating Procedures (SOPs)
• Complete required corporate training and compliance activities within established deadlines
• Demonstrate and promote Valeris values through professional conduct, collaboration, accountability, integrity, and commitment to client success
• Take initiative in identifying opportunities to improve team performance, processes, and the overall client experience
• Perform additional duties, analyses, and special projects as assigned

Skills

• Bachelor's degree from an accredited four-year institution required
• Advanced proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word
• Strong analytical, critical-thinking, troubleshooting, and problem-solving skills
• Demonstrated ability to analyze data, identify trends, and translate findings into actionable recommendations
• Strong organizational skills with the ability to manage multiple priorities, projects, and deadlines in a fast-paced environment
• Excellent written, verbal, presentation, and interpersonal communication skills
• Demonstrated ability to build and maintain productive relationships with clients, internal stakeholders, and all levels of management
• Exceptional client-service mindset with a strong commitment to responsiveness, accuracy, and professionalism
• Strong sense of urgency and personal accountability
• Self-starter who demonstrates initiative, sound judgment, and the ability to work independently while also contributing effectively within a team
• Ability to manage sensitive or escalated issues professionally and effectively, including strong conflict-resolution skills
• Demonstrated adaptability and ability to thrive in a changing, fast-paced environment
• High level of technical proficiency and comfort learning new systems, tools, and technologies
• Commitment to honesty, integrity, confidentiality, and ethical business practices
• Positive, collaborative attitude and commitment to achieving team and organizational goals
• Experience with SQL, data querying, or business intelligence/reporting tools
• Experience in the healthcare industry, particularly medical billing, coding, healthcare administration, revenue cycle management, or related areas
• Experience developing dashboards, performance reports, or other data visualization tools
• Experience working directly with strategic or enterprise-level clients
• Experience presenting analytical findings and recommendations to senior leadership or external stakeholders
• Experience supporting client implementations, program enhancements, process improvement initiatives, or complex account requirements
• Prefer candidates who can type at least 35 words per minute with 97% accuracy
• Although very minimal, flexibility to travel as needed is preferred

Qualifications

Must Haves

• Bachelor's degree from an accredited four-year institution required
• Advanced proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word
• Strong analytical, critical-thinking, troubleshooting, and problem-solving skills
• Demonstrated ability to analyze data, identify trends, and translate findings into actionable recommendations
• Strong organizational skills with the ability to manage multiple priorities, projects, and deadlines in a fast-paced environment
• Excellent written, verbal, presentation, and interpersonal communication skills
• Demonstrated ability to build and maintain productive relationships with clients, internal stakeholders, and all levels of management
• Exceptional client-service mindset with a strong commitment to responsiveness, accuracy, and professionalism
• Strong sense of urgency and personal accountability
• Self-starter who demonstrates initiative, sound judgment, and the ability to work independently while also contributing effectively within a team
• Ability to manage sensitive or escalated issues professionally and effectively, including strong conflict-resolution skills
• Demonstrated adaptability and ability to thrive in a changing, fast-paced environment
• High level of technical proficiency and comfort learning new systems, tools, and technologies
• Commitment to honesty, integrity, confidentiality, and ethical business practices
• Positive, collaborative attitude and commitment to achieving team and organizational goals

Nice to Haves

• Experience with SQL, data querying, or business intelligence/reporting tools
• Experience in the healthcare industry, particularly medical billing, coding, healthcare administration, revenue cycle management, or related areas
• Experience developing dashboards, performance reports, or other data visualization tools
• Experience working directly with strategic or enterprise-level clients
• Experience presenting analytical findings and recommendations to senior leadership or external stakeholders
• Experience supporting client implementations, program enhancements, process improvement initiatives, or complex account requirements
• Prefer candidates who can type at least 35 words per minute with 97% accuracy
• Although very minimal, flexibility to travel as needed is preferred

Benefits

• Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs for full-time employees
• Telehealth and Employee Assistance Program (EAP) services for full-time employees
• Company match on Health Savings Account contributions for full-time employees
• Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000, for full-time employees
• Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability, for full-time employees
• 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting, for full-time employees
• Paid Time Off (PTO) and Sick Leave
• Nine paid holidays plus two floating holidays
• Opportunities for advancement supporting personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• A workplace that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact