Implementation Solutions Lead

Summary

Vallen USA is seeking an Implementation Solutions Lead to manage end-to-end implementations of vending, vendor managed inventory, and related technology solutions. The role leads project planning, customer engagement, solution configuration, data management, installation, training, go-live support, and transition to operations while improving implementation processes and standards.

Responsibilities

• Owns the vending and technology implementation lifecycle from project initiation through post-go-live support
• Manages implementation activities across multiple concurrent projects and is accountable for meeting project timelines and deliverables
• Maintains and updates detailed implementation project plans in Smartsheet, including task sequencing, dependencies, durations, and milestone management
• Leads implementation planning meetings and serves as the primary implementation resource for project-related technology activities
• Provides implementation status updates during internal and customer project meetings
• Leads configuration planning and execution for vending and technology solutions, including configuration templates, plan-o-grams, machine layouts, item mapping, and solution optimization
• Develops and manages implementation data files including employee uploads, department, cost center, and user defined fields structures, and master item data
• Creates and validates customer-facing machine interfaces through management of product images, descriptions, and user enhancements
• Performs advanced system administration and data maintenance activities within Cribmaster and related technology platforms
• Leads onsite implementation and installation activities, including planning resources, assigning responsibilities, validating equipment readiness, and coaching other implementation team members
• Oversees machine setup, testing, inventory loading, labeling, user validation, and operational readiness activities
• Ensures all implementation documentation, training materials, and support resources are completed and provided to stakeholders
• Provides onsite and remote post-go-live support to ensure successful user adoption and operational transition
• Coordinates reporting configurations, customer requirements, and ongoing support activities
• Monitors implementation outcomes and proactively addresses opportunities for improvement
• Identifies, develops, and implements process improvements that increase implementation efficiency, improve customer experience, reduce rework, and support organizational scalability
• Develops tools, templates, automation opportunities, job aids, and best practices to improve implementation consistency and performance
• Participates in the physical inventory activities at customer facilities by organizing stock, affixing bar code labels (if required) and counting inventory
• Participates in post physical inventory processes by helping to reconcile variances with the customer's file
• Provides go-live and transition support to site operations by conducting follow up training and site process review
• Provides a level of excellent communication
• Performs other duties as assigned

Skills

• Bachelor's degree and at least 1-3 years applicable experience; or an equivalent combination of education and experience that provides the knowledge, skills, and abilities to perform the job
• Working for a distributor of MRO products in sales, operations, purchasing
• Working in a manufacturing/production environment, preferably in the storeroom or tool crib
• Working in a purchasing/inventory management position in an industrial environment replenishing stock materials
• Working in industrial distribution or supply chain with vending, technology solutions, or related fields
• Project Management knowledge; experience using Smartsheet preferred
• 6 Sigma Yellow or Green Belt Training
• Demonstrated knowledge of ISO Standards
• Demonstrated knowledge of QS9000 Quality Standards
• Proficiency in Microsoft Excel, including data analysis, formulas, and spreadsheet management
• General knowledge of SAS, databases, Word, Power Point, and MS Project
• Ability to be a self starter and to self manage
• Solid organizational skills and strong customer service orientation
• Excellent verbal and written communication skills
• Experience using Smartsheet preferred
• Working knowledge of Cribmaster administration and configuration preferred

Qualifications

Must Haves

• Bachelor's degree and at least 1-3 years applicable experience; or an equivalent combination of education and experience that provides the knowledge, skills, and abilities to perform the job
• Working for a distributor of MRO products in sales, operations, purchasing
• Working in a manufacturing/production environment, preferably in the storeroom or tool crib
• Working in a purchasing/inventory management position in an industrial environment replenishing stock materials
• Working in industrial distribution or supply chain with vending, technology solutions, or related fields
• Project Management knowledge; experience using Smartsheet preferred
• 6 Sigma Yellow or Green Belt Training
• Demonstrated knowledge of ISO Standards
• Demonstrated knowledge of QS9000 Quality Standards
• Proficiency in Microsoft Excel, including data analysis, formulas, and spreadsheet management
• General knowledge of SAS, databases, Word, Power Point, and MS Project
• Ability to be a self starter and to self manage
• Solid organizational skills and strong customer service orientation
• Excellent verbal and written communication skills

Nice to Haves

• experience using Smartsheet preferred
• Working knowledge of Cribmaster administration and configuration preferred