Implementation Consultant

Summary

Shipwell provides a transportation management and supply chain platform that helps shippers manage and optimize shipping operations. The Implementation Consultant will lead client onboarding, configure and validate technical integrations, provide implementation guidance, improve processes, and coordinate with cross-functional teams to ensure a successful customer transition.

Responsibilities

• Serve as the primary point of contact for clients during the implementation phase
• Build strong, professional relationships with client stakeholders at various levels
• Understand client business needs and objectives to tailor the implementation approach
• Guide clients through onboarding activities, ensuring a smooth and positive experience
• ERP Integration experience to configure the TMS to meet client - specific requirements
• Ability to process map integration designs and showcase to customer
• Collaborate with internal technical teams (e.g., Engineering, Product) to resolve integration and technical challenges
• Provide technical guidance and support to clients throughout the implementation lifecycle
• Test and validate configured solutions to ensure alignment with client requirements
• Identify areas for improvement in the implementation process and contribute to developing best practices
• Document workflows, configuration steps, and implementation processes for internal and client-facing use
• Support the creation of internal tools, templates, and resources to enhance implementation efficiency
• Work closely with Sales, Customer Success, Product, and Engineering teams to deliver a seamless client experience
• Share feedback and insights with Product teams based on client implementation outcomes
• Ensure a smooth transition of clients to the Customer Success team after implementation

Skills

• • Bachelor's degree in Business, Supply Chain, Information Systems, or related field (or equivalent experience)
• • Proven experience in software implementation, consulting, or business analysis
• • Deep understanding of systems and operations with B2B products
• • A data-driven approach to building, tracking, and optimizing performance metrics
• • Strong analytical, organizational, and problem-solving skills
• • Self-motivated, detail-attentive, and action-driven, with the ability to take initiative, execute, and follow-through
• • Highly effective communicator with strong interpersonal skills; able to build trust and work well with diverse teams inside and outside the company
• • Eager for a very hands-on role in a dynamic environment
• • High integrity and enthusiasm for contributing to a company's long-term success
• • Courage to challenge the status quo when logic and reason require it
• • Familiarity with SaaS platforms, enterprise software, or logistics/transportation systems preferred

Qualifications

Must Haves

• • Bachelor's degree in Business, Supply Chain, Information Systems, or related field (or equivalent experience)
• • Proven experience in software implementation, consulting, or business analysis
• • Deep understanding of systems and operations with B2B products
• • A data-driven approach to building, tracking, and optimizing performance metrics
• • Strong analytical, organizational, and problem-solving skills
• • Self-motivated, detail-attentive, and action-driven, with the ability to take initiative, execute, and follow-through
• • Highly effective communicator with strong interpersonal skills; able to build trust and work well with diverse teams inside and outside the company
• • Eager for a very hands-on role in a dynamic environment
• • High integrity and enthusiasm for contributing to a company's long-term success
• • Courage to challenge the status quo when logic and reason require it

Nice to Haves

• • Familiarity with SaaS platforms, enterprise software, or logistics/transportation systems preferred

Benefits

• Enjoy working remotely with the added perk of a home office reimbursement
• Unlimited Paid Time Off (PTO)
• A robust healthcare package that includes medical, dental & vision benefits, short-term and long-term disability, AD&D coverage, and flexible/health savings accounts
• 401K program where Shipwell matches up to 4%
• Employee Stock Options
• A yearly learning and development budget
• Subsidized internet, cell phone, fitness, and educational reimbursements
• Virtual team-building events where fun and connection take center stage
• Join a vibrant, inclusive workplace shaped by friendly, talented individuals
• Receive a technology package, including a MacBook Pro
• Employee Recognition Program to celebrate and incentivize hard work and success!