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val's services
Posted 135 days agoVerified live 14h ago
Help Desk Support Specialist
Brief overview
Hales Corners, WIIn-person
High SchoolOr in progress
1+ yrsMinimum
Customer serviceProblem-solvingCommunicationWindowsPeripheralsNetworksActive Directory
Job description
Summary
Val's Services is seeking an IT Customer Support Specialist to join their Help Desk team. The role involves providing tier 1 and 2 support, troubleshooting hardware, software, and network issues, and assisting end users via calls and emails.
Responsibilities
- Providing tier 1 and 2 support across Wisconsin and Upper MI
- Troubleshooting hardware, software, and network issues
- Assisting end users via calls and emails
Skills
- High school diploma (associate's preferred)
- 1+ year IT support experience
- Strong customer service skills
- Problem-solving skills
- Communication skills
- Knowledge of Windows
- Knowledge of peripherals
- Knowledge of networks
- Knowledge of Active Directory
- Valid driver's license
- Reliable transportation
- Willingness to travel occasionally
- Associate's degree
Qualifications
Must Haves
- High school diploma (associate's preferred)
- 1+ year IT support experience
- Strong customer service skills
- Problem-solving skills
- Communication skills
- Knowledge of Windows
- Knowledge of peripherals
- Knowledge of networks
- Knowledge of Active Directory
- Valid driver's license
- Reliable transportation
- Willingness to travel occasionally
Nice to Haves
- Associate's degree
Benefits
- Loan forgiveness
- Insurance
- PTO
- 403B
