SMB Account Executive

Summary

Dispatch is a field service software company that provides a platform for managing home and field service operations. The SMB Account Executive will sell the platform to service providers, owning the full sales cycle, generating pipeline, developing customer relationships, and closing new business.

Responsibilities

• Own the full sales cycle from prospecting and qualification through demo, negotiation, and close
• Independently identify and develop prospective service provider customers
• Build pipeline through targeted cold calling, email, social outreach, networking, and other creative prospecting strategies
• Lead effective discovery conversations to understand a prospect's business, workflows, pain points, and growth goals
• Demonstrate how Dispatch can improve field operations, customer experience, visibility, and efficiency
• Build relationships with business owners, operators, and other key decision-makers
• Navigate questions and objections and create urgency around solving meaningful business challenges
• Maintain a disciplined, accurate pipeline and consistently move opportunities toward a decision
• Partner with Sales, Marketing, Customer Success, and Product to share market feedback and improve how we win
• Help refine the messaging, processes, and tactics that make our Service Provider sales motion successful
• Attend sales training and onboarding where you will learn go-to-market messaging, key differentiators, and segment-specific value propositions
• Meet with members of the Sales team to understand what's working, what's not, and build relationships across the organization
• Develop a strong understanding of the Service Industry space and the business challenges Dispatch solves
• Become comfortable demonstrating Dispatch's solutions and begin building your territory and prospecting strategy
• Have a strong understanding of the business, and begin teaching us a thing or two we don't know
• Own your numbers - consistently achieve your goals on activity metrics and conversations within your account list
• Become a Dispatch product expert
• Consistently create pipeline and progress opportunities through the sales cycle
• Own your number and demonstrate a repeatable approach to generating and closing new business
• Build strong relationships within the Service Provider market and represent Dispatch in customer meetings and industry conversations
• Consistently achieve or exceed your new business targets
• Be a trusted expert in the Service Provider market and an important contributor to the continued growth and evolution of this sales motion

Skills

• 3+ years of SaaS or software sales experience, ideally in a full-cycle closing role
• A proven hunter who is comfortable generating a meaningful portion of your own pipeline
• Track record of achieving or exceeding sales targets
• Experience managing multiple opportunities and maintaining momentum across a fast-moving sales cycle
• Strong discovery skills and genuine curiosity about how customers run their businesses
• Confidence communicating value to business owners and operational leaders
• Ability to simplify technology and connect product capabilities to practical business outcomes
• Self-starter mentality with a high sense of ownership, urgency, and accountability
• Comfort operating in an evolving environment where you can help improve the playbook rather than simply follow one
• Curiosity and comfort with AI-enabled tools and how they can improve sales productivity, customer insights, and operational efficiency
• Proven ability to build pipeline through hunting, prospecting, cold calling, networking, and lead generation activities
• Excellent communication, presentation, discovery, and relationship-building skills
• Strong organization and pipeline management habits
• Comfort using sales tools, data, and AI to improve prospecting, outreach, forecasting, and productivity
• Strong work ethic and a consistent drive to improve performance
• Internally motivated and comfortable working remotely
• Ability to move quickly while exercising sound judgment
• Dispatch fully accommodates remote work, as long as you have a permanent residence in the US and live within the many states we are registered in
• Bachelor's degree or equivalent experience preferred
• Proficiency in Salesforce preferred
• Experience selling to SMBs, service providers, contractors, field service organizations, or the trades is a plus

Qualifications

Must Haves

• 3+ years of SaaS or software sales experience, ideally in a full-cycle closing role
• A proven hunter who is comfortable generating a meaningful portion of your own pipeline
• Track record of achieving or exceeding sales targets
• Experience managing multiple opportunities and maintaining momentum across a fast-moving sales cycle
• Strong discovery skills and genuine curiosity about how customers run their businesses
• Confidence communicating value to business owners and operational leaders
• Ability to simplify technology and connect product capabilities to practical business outcomes
• Self-starter mentality with a high sense of ownership, urgency, and accountability
• Comfort operating in an evolving environment where you can help improve the playbook rather than simply follow one
• Curiosity and comfort with AI-enabled tools and how they can improve sales productivity, customer insights, and operational efficiency
• Proven ability to build pipeline through hunting, prospecting, cold calling, networking, and lead generation activities
• Excellent communication, presentation, discovery, and relationship-building skills
• Strong organization and pipeline management habits
• Comfort using sales tools, data, and AI to improve prospecting, outreach, forecasting, and productivity
• Strong work ethic and a consistent drive to improve performance
• Internally motivated and comfortable working remotely
• Ability to move quickly while exercising sound judgment
• Dispatch fully accommodates remote work, as long as you have a permanent residence in the US and live within the many states we are registered in

Nice to Haves

• Bachelor's degree or equivalent experience preferred
• Proficiency in Salesforce preferred
• Experience selling to SMBs, service providers, contractors, field service organizations, or the trades is a plus

Benefits

• Remote-first flexibility with optional Boston office access
• Professional development reimbursement program
• A generous medical, dental, and vision package with 90% covered by us!
• Paid parental leave
• 401k with company match
• Company sponsored Life Insurance coverage, short term disability, long term disability
• Additional perks including a wellness and adventure fund, as well as monthly personal uber credits
• Flexible Paid Time Off (PTO), 9 company Holidays, and a flexible work schedule
• Variable earnings