Implementation Consultant - Payments

Summary

Vantaca is an AI-native community management performance platform with an embedded payments ecosystem. The Implementation Consultant - Payments owns the full onboarding lifecycle for Vantaca Pay clients, including setup, KYC compliance, portal configuration, training, adoption tracking, issue resolution, and post-launch support. The role partners with implementation, customer success, and financial services teams to deliver successful client outcomes.

Responsibilities

• Own Stripe setup, KYC onboarding, and portal configuration for each client launch
• Diagnose and resolve restricted account issues that block go-live
• Configure fee structures and payment method settings with clients
• Deliver comprehensive training to client teams and end-users
• Drive homeowner adoption through proactive outreach and follow-up communications
• Track 30-60 day post-launch adoption metrics and escalate blockers early
• Serve as primary escalation point for implementation-related support issues
• Maintain client relationships and gather feedback on implementation friction
• Collaborate with Core Vantaca Implementation team, Financial Services operations, and internal stakeholders
• Document learnings and create automations that scale implementation efficiency

Skills

• 2+ years in implementation, project management, or related client-facing function at a software/fintech company or technical consulting firm
• Demonstrated ability to manage complex onboarding with multiple stakeholders
• Track record of owning customer outcomes from launch through stabilization
• Advanced Excel skills and strong data management capabilities
• Comfortable learning new software systems quickly
• Proficiency with project management and communication tools (Asana, HubSpot)
• Exposure to automation tools, AI workflows, and technical tools (e.g., SQL)
• Clear, professional communication with clients and internal teams
• Strong organizational skills and ability to manage multiple concurrent launches
• Problem-solving mindset and willingness to debug issues yourself
• Confident leading training sessions and client calls
• Ownership mentality and accountability for customer outcomes

Qualifications

Must Haves

• 2+ years in implementation, project management, or related client-facing function at a software/fintech company or technical consulting firm
• Demonstrated ability to manage complex onboarding with multiple stakeholders
• Track record of owning customer outcomes from launch through stabilization
• Advanced Excel skills and strong data management capabilities
• Comfortable learning new software systems quickly
• Proficiency with project management and communication tools (Asana, HubSpot)
• Exposure to automation tools, AI workflows, and technical tools (e.g., SQL)
• Clear, professional communication with clients and internal teams
• Strong organizational skills and ability to manage multiple concurrent launches
• Problem-solving mindset and willingness to debug issues yourself
• Confident leading training sessions and client calls
• Ownership mentality and accountability for customer outcomes

Benefits

• Medical, Dental, and Vision kick in day one
• Unlimited PTO (with a requirement for employees to take a minimum of one continuous week per year)
• 401K with Company Match
• Remote Flexible - come to the office when needed
• Great parental leave benefits
• Medical, dental, and vision insurance through Blue Cross Blue Shield of North Carolina and Principal
• Health Savings and Flexible Spending Accounts
• A 401(k) plan with company match (up to 3% after one year, with Vantaca covering all administrative fees)
• At no cost to you: life and short term disability insurance
• Telemedicine through Teladoc
• An Employee Assistance Program providing 24/7 access to counseling, financial planning, legal services, and family support resources
• Ongoing industry and professional development trainings available to all employees
• Active employee-led Culture Committee