Syngo Service Manager (Digital & Automation)

Summary

Siemens Healthineers is a global medical technology company focused on improving healthcare outcomes. The Syngo Service Manager acts as the on-site operational owner and first-line support lead for syngo.via and Digital & Automation imaging applications, ensuring system stability, clinical productivity, and coordination among clinical users, customer IT, and Siemens support organizations.

Responsibilities

• Act as primary point of contact and first-line support for syngo.via users
• Resolve common issues and escalate complex cases with structured diagnostics
• Monitor system health, connectivity, and data flows (DICOM/HL7)
• Perform application-level administration including user access and configuration
• Support radiology and cardiology workflows and provide end-user support
• Coordinate with clinical teams, IT, and Siemens service organizations
• Assist with upgrades, integrations, and training initiatives
• Support project coordination and continuous improvement efforts
• Track KPIs such as uptime, incident response, and user adoption

Skills

• 3+ years experience in healthcare IT or medical imaging
• Knowledge of DICOM, HL7, PACS/VNA concepts
• Experience working with clinical users and workflows
• Experience with syngo.via or Siemens D&A portfolio
• Hybrid clinical and IT background
• Experience in enterprise imaging environments

Qualifications

Must Haves

• 3+ years experience in healthcare IT or medical imaging
• Knowledge of DICOM, HL7, PACS/VNA concepts
• Experience working with clinical users and workflows

Nice to Haves

• Experience with syngo.via or Siemens D&A portfolio
• Hybrid clinical and IT background
• Experience in enterprise imaging environments

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time