Services Engagement Manager - Development Cloud

Summary

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. The Services Engagement Manager will drive the strategy, positioning, and delivery model for Professional Services, serving as a trusted advisor to internal teams and external executive leadership. The role owns end-to-end engagement design, develops proposals and Statements of Work, collaborates across functions, and manages a high-volume pipeline.

Responsibilities

• Selling Value of Veeva Services: Educate customers on methodology and the value of Veeva’s Professional Services - why should they want to work with us? Set appropriate expectations of what we can/should/won’t do
• Engagement Design: Define and prescribe the best Professional Services model for a given customer, based on an in-depth understanding of their needs and business objectives, through Proposals, Statements of Work, and RFx responses
• Cross-Team Collaboration: Partner with cross-functional stakeholders across sales, strategy, services, business consulting, solutions consulting, and others to ensure optimal engagement approach and positioning
• Operational Excellence: Take strong ownership of a high-volume pipeline through consistent execution, a sense of urgency/speed, flawless data management, and appropriate stakeholder communication (from internal Associates to external C-Suite)
• Leadership Through Influence: Provide thought partnership to the broader business and drive meaningful results without a direct reporting structure; embrace creative conflict with diplomacy and humility

Skills

• 3+ years of experience delivering software implementation and enhancement projects (Program Manager, Project Manager, Functional/Business Analyst, Practice Manager, etc.)
• 1+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects a plus
• A problem-solving and customer services-oriented mentality to drive the positioning and sales of professional services; Consulting, Tech Sales, and Program/Project Management experience
• Remote role based in North America, with ability to work across time zones and travel when required (~10-15%)
• Background in Life Sciences, Health Care, or Tech preferred
• Experience working with Clinical Operations, Pharmacovigilance, or Regulatory Information Management (RIM) software applications a plus

Qualifications

Must Haves

• 3+ years of experience delivering software implementation and enhancement projects (Program Manager, Project Manager, Functional/Business Analyst, Practice Manager, etc.)
• 1+ years of experience scoping/defining project plans, resource models, and negotiation of Statements of Work for software implementation projects a plus
• A problem-solving and customer services-oriented mentality to drive the positioning and sales of professional services; Consulting, Tech Sales, and Program/Project Management experience
• Remote role based in North America, with ability to work across time zones and travel when required (~10-15%)

Nice to Haves

• Background in Life Sciences, Health Care, or Tech preferred
• Experience working with Clinical Operations, Pharmacovigilance, or Regulatory Information Management (RIM) software applications a plus

Benefits

• As a Work Anywhere company, we support your flexibility to work from home or in the office
• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program