IT Support Engineer

Summary

Velo IT Group is one of the fastest growing IT managed service providers in the United States, seeking an IT Support Engineer. The role involves providing exceptional client support, troubleshooting technical issues, and collaborating with senior engineers to enhance skills in a dynamic work environment.

Responsibilities

• Providing exceptional client experience as the first interaction a client has when they reach out to Velo for assistance
• Troubleshooting quick fix issues with client's including user access, network, and application support
• Communicating with clients via phone, email, and messaging to resolve requests
• Supporting client IT infrastructure by responding to alerts and alarms to manage the IT environment proactively
• Working with Senior Engineers to advance your knowledge, skillset, and capabilities
• Providing white-glove onsite client support for issues that require hands-on resolution, delivery of equipment, and new user orientations
• Support Engineer I: Escalating issues to Senior Engineers when necessary for timely resolution
• Support Engineer II: Assisting and mentoring early career Engineers and helping them develop their skillsets, problem solving, and career development

Skills

• Demonstrated experience servicing clients in a technical environment required
• Strong understanding of Windows, Windows Server OS, and Active Directory/Azure AD will be required for success
• Strong IT fundamentals are required with focuses on understanding of DNS, LAN/WAN architecture, Windows Server, and Microsoft 365 systems
• Support Engineer I: 1-2 years of experience in IT technical support required (or commensurate educational experience in Computer Science, Information Technology, Information Systems, MIS, or related fields)
• Support Engineer II: 5+ years of experience in IT technical support required
• Skills and certifications related to Cisco networking, Microsoft 365 Administration, VMware, and Azure are preferred

Qualifications

Must Haves

• Demonstrated experience servicing clients in a technical environment required
• Strong understanding of Windows, Windows Server OS, and Active Directory/Azure AD will be required for success
• Strong IT fundamentals are required with focuses on understanding of DNS, LAN/WAN architecture, Windows Server, and Microsoft 365 systems
• Support Engineer I: 1-2 years of experience in IT technical support required (or commensurate educational experience in Computer Science, Information Technology, Information Systems, MIS, or related fields)
• Support Engineer II: 5+ years of experience in IT technical support required

Nice to Haves

• Skills and certifications related to Cisco networking, Microsoft 365 Administration, VMware, and Azure are preferred

Benefits

• Medical
• Vision
• Dental
• Telemedicine
• IRA w/Matching
• Corporate Chaplain
• Counseling Services
• 8 paid holidays
• 3 weeks PTO