Account Servicing Specialist - Pre 30 Day Collections

Summary

Veros Credit is a vehicle finance company that helps customers obtain automotive financing through dealer networks. The Account Servicing Specialist services auto loan accounts that are less than 30 days delinquent, negotiates payment arrangements, assists borrowers with repayment strategies, and documents collection activities.

Responsibilities

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA)
• Negotiate payment arrangements with borrowers, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures
• Assist borrowers in devising a strategy to allow them to keep their vehicle while meeting the obligations of the loan
• Accurately and professionally document account information and collection activities
• Utilize skip tracing tools and reference sources to identify and locate delinquent borrowers
• Other duties as assigned

Skills

• 1+ year(s) of experience in the collections field
• Effective communication, negotiation, and problem-solving skills
• Ability to read, interpret and apply federal, state, and local collections regulations
• Ability to interact with customers in a professional, tactful, and sensitive manner
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team
• High School Diploma or GED
• Bilingual English/Spanish is required
• Preferably in the subprime consumer lending industry

Qualifications

Must Haves

• 1+ year(s) of experience in the collections field
• Effective communication, negotiation, and problem-solving skills
• Ability to read, interpret and apply federal, state, and local collections regulations
• Ability to interact with customers in a professional, tactful, and sensitive manner
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team
• High School Diploma or GED
• Bilingual English/Spanish is required

Nice to Haves

• preferably in the subprime consumer lending industry

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• Company events
• Free meals quarterly
• Holiday activities
• In-Office position in Santa Ana, CA, Ontario, CA, and Fort Worth, TX. Remote position available for Arizona and Nevada.