Account Servicing Specialist - Impounds

Summary

Veros Credit is an auto finance company that helps make vehicle ownership possible through financing provided via independent and franchise dealers. The Account Servicing Specialist (Impounds) services auto loan accounts by negotiating payment arrangements, reviewing assistance options, managing repossession efforts, documenting collection activities, and communicating with borrowers.

Responsibilities

• Follow and ensure compliance with all company policies and procedures as well as the Fair Debt Collection Practices Act (FDCPA)
• Negotiate payment arrangements with borrowers to successfully obtain a commitment for payment and/or reinstatement of accounts, including offering suggestions as to how they can meet their obligations, propose alternative payment methods, and establish payment procedures
• Review accounts for special assistance (loan modifications, extensions, etc.) and gather the necessary information and/or documents to provide assistance
• Initiate and review repossession efforts to recover collateral
• Accurately and professionally document account information and collection activities
• Conduct investigative activities to determine the whereabouts of customers through database searches and system records (Skip-Tracing)
• Perform outbound calls and receive inbound calls through an auto-dialing system or manual telephone system
• Maintain satisfactory work efforts on an assigned queue and meet/exceed daily and monthly goals
• Other duties as assigned

Skills

• 3+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry
• Effective communication, negotiation, and problem-solving skills
• Ability to read, interpret and apply federal, state, and local collections regulations
• Ability to interact with customers in a professional, tactful, and sensitive manner
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team
• Available to work a flexible work schedule and overtime as needed
• High School Diploma or GED
• Bilingual (English/Spanish) required

Qualifications

Must Haves

• 3+ year(s) of experience in the collections field, preferably in the subprime consumer lending industry
• Effective communication, negotiation, and problem-solving skills
• Ability to read, interpret and apply federal, state, and local collections regulations
• Ability to interact with customers in a professional, tactful, and sensitive manner
• Ability to thrive in a fast-paced work environment and to work independently and as part of a team
• Available to work a flexible work schedule and overtime as needed
• High School Diploma or GED
• Bilingual (English/Spanish) required

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance
• Flexible Spending Accounts (FSA)
• Accident, Hospital, Indemnity Insurance
• Short Term Disability (STD) and Long-Term Disability (LTD) Insurance
• Employee Assistance Program (EAP)
• 401(k) Plan
• Tuition Reimbursement
• Paid Holidays
• Paid Time Off (PTO)
• Transportation Reimbursement Benefit (Mass Transit, Carpool, and Plug-In Electric Vehicle)
• Referral Bonus
• Quarterly lunches
• Daily fresh fruit
• Office Starbucks Coffee/Latte/Espresso Machine
• Company events
• Free meals quarterly
• Holiday activities