Technical Consultant II

Summary

Vertafore provides digital systems, AI, and data-driven solutions for the insurance industry. The Technical Consultant II implements and supports technical software configurations, upgrades, migrations, and customer solutions while collaborating with cross-functional teams and guiding clients through implementation and post-deployment activities.

Responsibilities

• Install, configure, and deploy software solutions in customer environments according to implementation standards and project plans
• Perform product upgrades, patches, and system migrations while minimizing customer disruption
• Troubleshoot installation, upgrade, and configuration issues, identifying root causes and implementing timely resolutions
• Collaborate with project managers, technical teams, product development, and customer stakeholders throughout implementation projects
• Support multiple concurrent customer implementations while effectively managing priorities, timelines, and deliverables
• Participate in implementation planning, technical design discussions, and risk identification
• Document installation procedures, technical configurations, and issue resolutions to ensure knowledge sharing and repeatability
• Provide technical guidance and best practices to customers during implementation and post-deployment activities
• Participate in scheduled weekend and after-hours work to support production implementations, upgrades, and critical customer events
• Escalate complex technical issues appropriately while maintaining ownership through resolution
• Continuously develop product expertise and stay current on new releases, features, and implementation methodology

Skills

• ·       Minimum 3 years of work experience in a technical, customer focused environment
• ·       Proficiency in writing advanced SQL queries, as well as the ability to create SQL functions and stored procedure
• ·       Travel required up to 10% of the time
• ·       Ability to work remote with a stable internet connection on an as needed basis
• ·       Located and working from an office location (when required)
• ·       Occasional lifting and/or moving up to 10 pounds
• ·       Frequent repetitive hand and arm movements required to operate a computer
• ·       Specific vision abilities required by this job include close vision (working on a computer, etc.)
• ·       Frequent sitting and/or standing
• *The selected candidate must be legally authorized to work in the United States.*
• ·       BA/BS degree preferred
• ·       or comparable experience
• ·       Insurance industry experience helpful
• ·       Experience with C, .NET, Java, PowerShell would be a plus

Qualifications

Must Haves

• ·       Minimum 3 years of work experience in a technical, customer focused environment
• ·       Proficiency in writing advanced SQL queries, as well as the ability to create SQL functions and stored procedure
• ·       Travel required up to 10% of the time
• ·       Ability to work remote with a stable internet connection on an as needed basis
• ·       Located and working from an office location (when required)
• ·       Occasional lifting and/or moving up to 10 pounds
• ·       Frequent repetitive hand and arm movements required to operate a computer
• ·       Specific vision abilities required by this job include close vision (working on a computer, etc.)
• ·       Frequent sitting and/or standing
• *The selected candidate must be legally authorized to work in the United States.*

Nice to Haves

• ·       BA/BS degree preferred
• ·       or comparable experience
• ·       Insurance industry experience helpful
• ·       Experience with C, .NET, Java, PowerShell would be a plus

Benefits

• Remote work arrangement
• Scheduled weekend and after-hours work to support production implementations, upgrades, and critical customer events