Website Implementation Consultant

Summary

Zywave provides technology and services that help insurers, brokers, and related organizations improve risk assessment, client relationships, and operations. The Website Implementation Consultant serves as the primary partner contact, guiding website implementation projects, managing expectations, coordinating delivery, and collaborating with developers, marketing specialists, project managers, and account executives.

Responsibilities

• Serve as the primary point of contact and trusted advisor for partners throughout their implementation journey
• Set and reset expectations proactively — around timeline, scope, and what's realistic — before small gaps become big frustrations
• Translate technical and design constraints into clear, non-technical language partners can act on
• Brainstorm creative alternatives when a partner's request falls outside scope, so "no" becomes "here's what we can do instead"
• Recognize early signals of partner concern and address them directly, with empathy and a solutions-first mindset
• Lead branding discovery and collaborate with partners to identify guidelines and personalization needs for their chosen layout
• Own assigned accounts end-to-end, keeping projects on track to meet agreed deadlines
• Compile, organize, and submit visual elements and change requests to the production team
• Maintain consistent, proactive outreach so partners always know where their project stands
• Loop in Account Executives when misaligned expectations, unresponsive partners, or stalled projects can't be resolved through IC-level de-escalation, leveraging the AE relationship to re-engage the partner and move the project forward
• Coordinate closely with Website Developers to troubleshoot technical issues and scope feasibility
• Partner with Digital Marketing Specialists to ensure a seamless experience as partners move between implementation and ongoing marketing services
• Work alongside PMO Project Managers to align on timelines, dependencies, and delivery milestones across the broader account
• Educate partners on foundational SEO and website best practices to build their confidence in the platform

Skills

• 1+ year of website implementation, client services, or project coordination experience
• Strong communication skills — able to deliver difficult news constructively and keep partners engaged without over-promising
• Comfort navigating ambiguity and coordinating across multiple internal teams with different priorities
• Sound judgment on when an issue requires escalation beyond the IC's own de-escalation efforts
• Prior SaaS experience a plus
• Design background or graphic design experience a plus
• Basic HTML knowledge a plus

Qualifications

Must Haves

• 1+ year of website implementation, client services, or project coordination experience
• Strong communication skills — able to deliver difficult news constructively and keep partners engaged without over-promising
• Comfort navigating ambiguity and coordinating across multiple internal teams with different priorities
• Sound judgment on when an issue requires escalation beyond the IC's own de-escalation efforts

Nice to Haves

• Prior SaaS experience a plus
• Design background or graphic design experience a plus
• Basic HTML knowledge a plus