ServiceNow Developer [Remote]

Summary

Via Logic LLC is an information technology partner supporting mission-driven federal and commercial work. The company is seeking a Mid-Level ServiceNow Developer to design, develop, configure, and deploy ServiceNow applications, integrations, workflow automation, and platform solutions while collaborating with architects, developers, analysts, and stakeholders. The role also supports CI/CD deployments, troubleshooting, code reviews, citizen developers, and USCIS systems administration.

Responsibilities

• Design, develop, configure, and deploy custom applications and solutions within the ServiceNow platform
• Create and configure scoped applications, Service Catalog items, Flow Designer workflows, and other platform-based solutions that support client needs
• Support the design and development of locally developed applications (LDAs) using ServiceNow development best practices
• Lead and support integrations between ServiceNow and external systems, ensuring reliable data exchange and platform functionality
• Support the movement of ServiceNow components, collections, and deployable assets through CI/CD pipelines and across development environments
• Work closely with ServiceNow architects, developers, analysts, and stakeholders to map business requirements and services to appropriate ServiceNow capabilities
• Participate in code reviews, proofs of concept, technical discussions, and product demonstrations
• Perform troubleshooting, coding, scripting, and ServiceNow configuration activities of moderate to high complexity
• Provide guidance and mentorship to citizen developers and other team members working within the ServiceNow ecosystem
• Support the administration, deployment, and management of USCIS systems and PaaS, SaaS, and IaaS platforms as required using authorized privileged access

Skills

• Experience: 3+ years of relevant experience
• * Be a U.S. Citizen
• * Currently reside within the United States
• * Have lived within the U.S. for at least 3 of the past 5 years
• * Be eligible to obtain and maintain a government Public Trust clearance
• * **Education:** Bachelor's degree in Computer Science, Information Systems, or a related field
• * **Experience:** Minimum of 3 years of experience developing solutions on the ServiceNow platform
• * **Certification:** At least one current **ServiceNow Certified Implementation Specialist (CIS)** certification
• * **ServiceNow Development:** Hands-on experience designing, developing, configuring, and deploying ServiceNow applications and platform solutions
• * **Integrations:** Experience developing and supporting ServiceNow integrations with external systems
• * **ITSM & Scoped Applications:** Experience working with ServiceNow ITSM capabilities and scoped application development
• * **CI/CD:** Experience supporting CI/CD pipelines and deployment processes within a ServiceNow environment
• * **Technical Development:** Strong scripting and development capabilities, including JavaScript and related ServiceNow development technologies
• * **Communication:** Strong client-facing communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders
• * **Teamwork:** Ability to work collaboratively within Agile, cross-functional development teams
• * Experience working with the ServiceNow Configuration Management Database (CMDB)
• * Experience developing custom ServiceNow applications
• * Familiarity with federal government or DHS environments
• * Experience working in Agile and DevSecOps delivery environments
• * Current Public Trust clearance or previous experience successfully completing a federal background investigation
• * Remote-first flexibility within the U.S
• * This is a client-facing role that includes virtual collaboration and occasional customer interaction
• * Availability for meetings and collaboration between 9AM–5PM EST is expected

Qualifications

Must Haves

• Experience: 3+ years of relevant experience
• * Be a U.S. Citizen
• * Currently reside within the United States
• * Have lived within the U.S. for at least 3 of the past 5 years
• * Be eligible to obtain and maintain a government Public Trust clearance
• * **Education:** Bachelor's degree in Computer Science, Information Systems, or a related field
• * **Experience:** Minimum of 3 years of experience developing solutions on the ServiceNow platform
• * **Certification:** At least one current **ServiceNow Certified Implementation Specialist (CIS)** certification
• * **ServiceNow Development:** Hands-on experience designing, developing, configuring, and deploying ServiceNow applications and platform solutions
• * **Integrations:** Experience developing and supporting ServiceNow integrations with external systems
• * **ITSM & Scoped Applications:** Experience working with ServiceNow ITSM capabilities and scoped application development
• * **CI/CD:** Experience supporting CI/CD pipelines and deployment processes within a ServiceNow environment
• * **Technical Development:** Strong scripting and development capabilities, including JavaScript and related ServiceNow development technologies
• * **Communication:** Strong client-facing communication and collaboration skills, with the ability to work effectively with both technical and non-technical stakeholders
• * **Teamwork:** Ability to work collaboratively within Agile, cross-functional development teams
• * Experience working with the ServiceNow Configuration Management Database (CMDB)
• * Experience developing custom ServiceNow applications
• * Familiarity with federal government or DHS environments
• * Experience working in Agile and DevSecOps delivery environments
• * Current Public Trust clearance or previous experience successfully completing a federal background investigation
• * Remote-first flexibility within the U.S
• * This is a client-facing role that includes virtual collaboration and occasional customer interaction
• * Availability for meetings and collaboration between 9AM–5PM EST is expected

Benefits

• Remote-first flexibility within the U.S.
• Comprehensive healthcare benefits.
• Generous Paid Time Off (PTO).
• Collaborative and supportive team culture focused on growth and continuous learning.
• Opportunities to expand into broader engineering and DevSecOps ownership areas.
• Meaningful work supporting mission-driven programs with real-world impact.