Associate Manager, Customer Operations

Summary

Virta Health is a healthcare technology company focused on reversing metabolic disease through technology, personalized nutrition, and virtual care. The Associate Manager, Customer Operations will support customer data operations, eligibility, UAT, QA, and configuration activities while coordinating cross-functional work, resolving issues, and improving operational processes.

Responsibilities

• Support customer data operations, including member-level outbound file feeds; SFTP setup, access, and issue resolution; data partner changes; and marketing contact or eligibility file ingestion
• Execute UAT and QA for customer launches, product expansions, configuration changes, and product updates; clearly document results and drive identified issues to the appropriate resolution or escalation path
• Support eligibility changes and escalations by validating customer and member data, investigating discrepancies, coordinating with internal partners, and promptly surfacing risks or blockers
• Maintain accurate, audit-ready customer configuration documentation, data and file setup records, testing results, and internal trackers
• Coordinate tactically with partners across Implementation, Client Success, Member Administration, Engineering and Data, Analytics, and other teams, providing clear context, status updates, and follow-through
• Manage multiple assigned priorities while identifying recurring issues and recommending practical improvements that make Customer Operations processes more efficient, consistent, and reliable
• Build a strong understanding of Virta's customer lifecycle processes, core systems, documentation standards, and quality expectations
• Learn and begin executing core data operations workflows, including outbound file feeds, SFTP setup and troubleshooting, claims file setup, data partner changes, and marketing contact or eligibility file ingestion
• Independently complete assigned UAT, QA, customer configuration, and smaller customer lifecycle changes with a high level of accuracy and appropriate manager support
• Investigate common eligibility and data issues, validate relevant details, document findings clearly, and demonstrate sound judgment about when and how to escalate
• Manage assigned work across multiple customers and priorities while meeting timelines and proactively communicating status, risks, dependencies, and blockers
• Become a reliable cross-functional partner and identify at least one practical opportunity to make a recurring Customer Operations process more efficient, consistent, or scalable

Skills

• Approximately 2+ years of professional experience in operations, implementation, project coordination, technical support, or a related field; experience may be substituted by demonstrated independence and impact
• Strong attention to detail and comfort working with structured data, spreadsheets, file specifications, and operational systems to produce accurate, high-quality work
• Strong problem-solving skills, including the ability to investigate discrepancies, document findings, identify risk, and escalate effectively when support is needed
• Ability to manage multiple priorities and collaborate across teams while meeting deadlines and communicating progress, dependencies, and blockers clearly
• Demonstrates proactive use of AI tools to improve individual output and efficiency, along with the curiosity and learning agility to quickly build proficiency in new systems and processes
• Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI

Qualifications

Must Haves

• Approximately 2+ years of professional experience in operations, implementation, project coordination, technical support, or a related field; experience may be substituted by demonstrated independence and impact
• Strong attention to detail and comfort working with structured data, spreadsheets, file specifications, and operational systems to produce accurate, high-quality work
• Strong problem-solving skills, including the ability to investigate discrepancies, document findings, identify risk, and escalate effectively when support is needed
• Ability to manage multiple priorities and collaborate across teams while meeting deadlines and communicating progress, dependencies, and blockers clearly
• Demonstrates proactive use of AI tools to improve individual output and efficiency, along with the curiosity and learning agility to quickly build proficiency in new systems and processes
• Corporate roles: We currently do not hire in the following states: AK, AR, DE, HI, ME, MS, NM, OK, SD, VT, WI

Benefits

• Offers Equity
• Offers Bonus
• Remote-first work arrangement
• Security and privacy training will be provided.