Patient Finance and Billing Associate

Summary

Viva Eve is redefining women’s healthcare by combining compassion, expertise, and innovation to deliver exceptional patient care. The Patient Finance and Billing Associate manages patient balances, collections, billing discrepancies, insurance claims, payment arrangements, and patient financial communications while collaborating with internal and external billing teams.

Responsibilities

• Manage and follow up on outstanding patient balances to maximize collections and reduce aging accounts
• Utilize Athenahealth to review claims, patient balances, payment history, and account status
• Contact patients via phone, email, text, and mail regarding outstanding balances and payment arrangements
• Process patient payments, payment plans, and account adjustments in accordance with company policies
• Review Explanation of Benefits (EOBs), patient responsibility amounts, and insurance adjudication details
• Investigate and resolve billing discrepancies, denied claims, and patient account issues
• Maintain accurate documentation of all collection activities and patient communications within athenahealth
• Collaborate with front desk, clinical staff, and outside billing teams to ensure accurate patient billing
• Educate patients on their financial responsibilities, insurance coverage, deductibles, co-pays, and co-insurance
• Meet or exceed monthly collection goals and key performance indicators (KPIs)

Skills

• Minimum 2+ years of medical billing and patient collections experience
• Required: Direct experience using Athenahealth billing and practice management software
• Strong knowledge of medical billing, coding fundamentals, insurance claims processing
• Experience working with Out of Network providers
• Proven ability to collect outstanding patient balances while maintaining professionalism and empathy
• Strong understanding of EOBs, deductibles, co-insurance, and patient financial responsibility
• Excellent communication and customer service skills
• High attention to detail and strong organizational skills
• Patient collections and account resolution
• Athenahealth proficiency
• Problem-solving and critical thinking
• Strong verbal and written communication
• Time management and prioritization
• Customer service excellence
• The role requires 3 months' onsite training at our Forest Hills location
• The role requires the ability to manage multiple priorities, maintain confidentiality of protected health information, and collaborate across departments and with an external billing vendor to meet service and performance expectations
• Typical schedule is standard business hours; occasional extended hours may be required to support month-end, escalations, or operational needs
• Onsite training is required for the first 3 months followed by a monthly onsite meeting
• Prolonged periods of sitting; frequent use of a computer keyboard, mouse, and telephone
• May require minimal lifting of office materials (up to 10 lbs.)
• Ability to work in a fast-paced environment and handle sensitive information in compliance with HIPAA and organizational policies
• Requires a dedicated, private home workspace where protected health information cannot be viewed or overheard by others, with the ability to lock screens and secure sensitive materials in compliance with HIPAA
• Requires reliable high-speed internet and a phone setup adequate for sustained, high-volume patient calls
• Use of company-provided devices and VPN is required; protected health information may not be stored, printed, or transmitted on personal devices or unsecured (public) networks
• Must be reachable and online during scheduled business hours and responsive across phone, email, and messaging
• Beyond the initial 3 month onsite training, occasional onsite attendance may be required for meetings, system updates, or operational needs
• Must reside in the New York City metropolitan area and be authorized to work in New York, consistent with applicable tax and licensing requirement

Qualifications

Must Haves

• Minimum 2+ years of medical billing and patient collections experience
• Required: Direct experience using Athenahealth billing and practice management software
• Strong knowledge of medical billing, coding fundamentals, insurance claims processing
• Experience working with Out of Network providers
• Proven ability to collect outstanding patient balances while maintaining professionalism and empathy
• Strong understanding of EOBs, deductibles, co-insurance, and patient financial responsibility
• Excellent communication and customer service skills
• High attention to detail and strong organizational skills
• Patient collections and account resolution
• Athenahealth proficiency
• Problem-solving and critical thinking
• Strong verbal and written communication
• Time management and prioritization
• Customer service excellence
• The role requires 3 months' onsite training at our Forest Hills location
• The role requires the ability to manage multiple priorities, maintain confidentiality of protected health information, and collaborate across departments and with an external billing vendor to meet service and performance expectations
• Typical schedule is standard business hours; occasional extended hours may be required to support month-end, escalations, or operational needs
• Onsite training is required for the first 3 months followed by a monthly onsite meeting
• Prolonged periods of sitting; frequent use of a computer keyboard, mouse, and telephone
• May require minimal lifting of office materials (up to 10 lbs.)
• Ability to work in a fast-paced environment and handle sensitive information in compliance with HIPAA and organizational policies
• Requires a dedicated, private home workspace where protected health information cannot be viewed or overheard by others, with the ability to lock screens and secure sensitive materials in compliance with HIPAA
• Requires reliable high-speed internet and a phone setup adequate for sustained, high-volume patient calls
• Use of company-provided devices and VPN is required; protected health information may not be stored, printed, or transmitted on personal devices or unsecured (public) networks
• Must be reachable and online during scheduled business hours and responsive across phone, email, and messaging
• Beyond the initial 3 month onsite training, occasional onsite attendance may be required for meetings, system updates, or operational needs
• Must reside in the New York City metropolitan area and be authorized to work in New York, consistent with applicable tax and licensing requirement

Benefits

• Paid Time Off
• 401(k) with match
• Medical, Dental, and Vision Insurance
• Employee Assistance Programs
• Remote work after 3 months of onsite training
• Company-provided devices and VPN