Accounts Receivable Specialist

Summary

Visual Edge IT provides managed IT services, cybersecurity, print solutions, and document workflow services to organizations nationwide. The company is seeking an Accounts Receivable Specialist to manage customer account follow-up, collections, billing accuracy, payment discrepancies, and customer billing inquiries while supporting the Finance team.

Responsibilities

• Proactively manage accounts receivable aging, contacting customers to resolve past-due balances and secure timely payment
• Conduct collection calls and email outreach with professionalism, accuracy, and persistence
• Research and address payment discrepancies, unapplied cash, short pays, and disputed invoices
• Process invoices and statements for mailing and ensure prompt delivery to customers
• Follow up on returned mail and obtain corrected customer contact information
• Assist customers with invoice or statement requests, credit card payments, and general billing inquiries
• Redirect customer questions to appropriate internal departments when necessary to resolve issues
• Maintain accurate notes and documentation within the ERP or accounting system
• Identify trends, recurring issues, or root causes impacting collection efforts and escalate as needed
• Support the Accounts Receivable team with additional tasks and projects as assigned

Skills

• Candidates must reside in the Pacific Time Zone (PST) to be considered for this position
• Minimum of 2 years of experience in accounts receivable, collections, or other finance/accounting roles
• Strong collections skills with the ability to communicate clearly, professionally, and confidently with customers
• Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities
• Positive, proactive attitude with a commitment to resolving issues quickly and effectively
• Strong problem-solving skills and ownership mindset
• Proficiency with Microsoft Office Suite
• Experience with accounting or ERP systems required
• High school diploma or equivalent required
• College degree preferred
• E-Automate experience is a plus

Qualifications

Must Haves

• Candidates must reside in the Pacific Time Zone (PST) to be considered for this position
• Minimum of 2 years of experience in accounts receivable, collections, or other finance/accounting roles
• Strong collections skills with the ability to communicate clearly, professionally, and confidently with customers
• Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities
• Positive, proactive attitude with a commitment to resolving issues quickly and effectively
• Strong problem-solving skills and ownership mindset
• Proficiency with Microsoft Office Suite
• Experience with accounting or ERP systems required

Nice to Haves

• High school diploma or equivalent required
• college degree preferred
• E-Automate experience is a plus

Benefits

• PTO
• Seven paid holidays per year
• Career growth from within, including hiring and promotion opportunities
• Training programs to develop talent
• Multiple insurance plans to choose from, including Medical, HSA, Dental, Vision, Short term disability, Long term disability, voluntary life insurance, employee assistance program, and wellness programs
• A $25k life insurance policy provided at no cost to all employees
• Access to a 401k program
• Employer 401k match: 100% of an employee’s contribution up to the first 3%, plus an additional 50% match on the next 2% of the employee contribution