WFM Implementation Specialist (Time & Labor)

Summary

Viventium Software Inc. is a SaaS-based human capital management company providing payroll, HR, and workforce management solutions, including specialized offerings for health services organizations. The WFM Implementation Specialist manages end-to-end implementation of Time and Scheduler solutions, translating client requirements into system configurations, integrations, data conversions, testing plans, training, and go-live readiness. The role also coordinates cross-functional stakeholders, provides client consulting, and supports continuous improvement and team capability development.

Responsibilities

• Manage the end-to-end implementation of Viventium + Apploi Time and Scheduler solutions, including requirements discovery, system configuration, data conversion, integration, testing, training, go-live, and transition to ongoing service
• Analyze client systems, operational processes, workforce policies, scheduling requirements, interface specifications, and business objectives to recommend appropriate functional designs, configurations, and product adaptations
• Configure and maintain client control information and other assigned Time and Scheduler components based on documented client requirements and approved solution designs
• Determine appropriate data-conversion methodologies; document conversion requirements and coordinate accurate, timely client data conversions with Data Conversion Services
• Coordinate integrations between Viventium + Apploi and third-party systems to support accurate data flow, functional compatibility, and client operating requirements
• Plan and support pre-implementation and post-implementation testing; monitor conversion and testing results to identify data, configuration, integration, or readiness issues before go-live
• Conduct project-initiation activities and establish implementation plans, milestones, deliverables, dependencies, roles, and client responsibilities
• Independently manage assigned implementation activities or partner with a Project Manager to maintain project timelines, ownership, risks, decisions, and status visibility
• Maintain accurate and timely implementation milestones, project records, client updates, risks, and required actions in Salesforce and other designated systems
• Communicate project status, requirements, decisions, dependencies, risks, and required actions to clients, Project Managers, and cross-functional stakeholders
• Identify implementation obstacles that may affect project scope, quality, timing, or client readiness; coordinate resolution or escalation with the appropriate stakeholders
• Recommend modifications to implementation plans or timelines when client readiness, technical dependencies, resource constraints, or business requirements affect planned delivery
• Coordinate the formal handoff of live systems, implementation documentation, open items, and client information to Client Services and other responsible departments
• Provide professional consulting services that align Viventium + Apploi Time and Scheduler solutions with documented client business, workforce management, and operational requirements
• Develop complex custom reports and recommend product, module, configuration, or workflow adaptations based on client needs
• Provide business-process re-engineering recommendations that support successful conversion, effective system utilization, and sustainable post-implementation processes
• Design or support delivery of client-defined systems, processes, tools, reports, databases, and other implementation resources
• Guide clients and internal stakeholders on functional design, system integration, testing requirements, and solution use within the client’s operating environment
• Develop and deliver customized client training that supports system readiness, knowledge transfer, adoption, and effective use of implemented functionality
• Lead or contribute to special projects that advance implementation quality, product utilization, client experience, or business objectives
• Manage assigned implementation workload through designated internal systems, maintaining accurate project status, documentation, prioritization, and follow-through
• Apply established implementation methodologies, documentation standards, quality controls, and operating procedures in support of consistent client delivery
• Maintain and expand knowledge of Viventium + Apploi products, services, system functionality, implementation practices, workforce management trends, and relevant industry developments
• Evaluate recurring implementation issues, client feedback, and delivery trends to recommend product, service, process, or documentation improvements
• Partner with Product, Technology, Client Services, Data Conversion Services, and other stakeholders to address issues that affect implementation quality, scalability, or client satisfaction
• Participate in task forces, stretch assignments, user groups, information sessions, sales meetings, and other activities that support implementation or broader business objectives
• Provide technical guidance, coaching, training, and implementation support to less experienced implementation associates
• Share product knowledge, implementation practices, troubleshooting approaches, and lessons learned to strengthen team capability and delivery consistency
• Support onboarding, knowledge transfer, and skill development for implementation team members, as assigned
• Contribute to a collaborative operating rhythm that supports visibility, accountability, continuous improvement, and high-quality execution

Skills

• • High school diploma or equivalent required
• • 4+ years of experience implementing, configuring, supporting, or consulting on Time and Labor, workforce management, scheduling, payroll, HCM, or related business systems
• • Demonstrated experience managing implementation milestones, client deliverables, functional requirements, testing activities, and cross-functional dependencies
• • Experience analyzing client systems, operational processes, business requirements, interface specifications, and data to recommend functional implementation solutions
• • Experience supporting system configuration, data conversion, integration, testing, reporting, training, or go-live readiness activities
• • Proficiency with Microsoft Excel and PowerPoint and experience maintaining implementation or client information in Salesforce or a comparable CRM or project-management system
• • Strong client-consulting, written, verbal, presentation, and facilitation skills, with the ability to adapt communication based on audience and project needs
• • Strong project coordination, organization, problem solving, and decision-making skills, with the ability to manage multiple concurrent priorities and drive assigned work to completion
• • Demonstrated ability to identify implementation risks, analyze potential impacts, and coordinate appropriate resolution or escalation
• • Experience partnering across Product, Technology, Implementation, Client Services, Data Conversion, Sales, or other internal and external stakeholder groups
• • Demonstrated ability to operate accurately and effectively in a fast-paced, evolving, and client-facing environment
• • Ability to sit, stand, and work at a computer for extended periods
• • Ability to communicate effectively via phone, video, and written channels
• • Ability to operate effectively in a fast-paced, client-facing, cross-functional, and technology-enabled work environment
• • Ability to manage multiple concurrent implementations, deadlines, client deliverables, and changing project priorities
• • Bachelor's degree in Business, Human Resources, Information Systems, Project Management, or a related field preferred; equivalent relevant experience may be considered
• • 2+ years of experience implementing or supporting advanced scheduling solutions
• • Experience with workforce management, payroll, HCM, healthcare technology, B2B SaaS, or another complex or regulated operating environment
• • Experience supporting complex system integrations, data conversions, client testing, custom reporting, or business-process re-engineering
• • Experience designing and delivering client-specific system or process training
• • Experience providing technical guidance, coaching, training, or mentorship to implementation team members
• • Demonstrated ability to translate implementation data, client feedback, and recurring issues into actionable product, service, or process recommendations
• • Experience operating within a high-growth, integration, or transformational environment

Qualifications

Must Haves

• • High school diploma or equivalent required
• • 4+ years of experience implementing, configuring, supporting, or consulting on Time and Labor, workforce management, scheduling, payroll, HCM, or related business systems
• • Demonstrated experience managing implementation milestones, client deliverables, functional requirements, testing activities, and cross-functional dependencies
• • Experience analyzing client systems, operational processes, business requirements, interface specifications, and data to recommend functional implementation solutions
• • Experience supporting system configuration, data conversion, integration, testing, reporting, training, or go-live readiness activities
• • Proficiency with Microsoft Excel and PowerPoint and experience maintaining implementation or client information in Salesforce or a comparable CRM or project-management system
• • Strong client-consulting, written, verbal, presentation, and facilitation skills, with the ability to adapt communication based on audience and project needs
• • Strong project coordination, organization, problem solving, and decision-making skills, with the ability to manage multiple concurrent priorities and drive assigned work to completion
• • Demonstrated ability to identify implementation risks, analyze potential impacts, and coordinate appropriate resolution or escalation
• • Experience partnering across Product, Technology, Implementation, Client Services, Data Conversion, Sales, or other internal and external stakeholder groups
• • Demonstrated ability to operate accurately and effectively in a fast-paced, evolving, and client-facing environment
• • Ability to sit, stand, and work at a computer for extended periods
• • Ability to communicate effectively via phone, video, and written channels
• • Ability to operate effectively in a fast-paced, client-facing, cross-functional, and technology-enabled work environment
• • Ability to manage multiple concurrent implementations, deadlines, client deliverables, and changing project priorities

Nice to Haves

• • Bachelor's degree in Business, Human Resources, Information Systems, Project Management, or a related field preferred; equivalent relevant experience may be considered
• • 2+ years of experience implementing or supporting advanced scheduling solutions
• • Experience with workforce management, payroll, HCM, healthcare technology, B2B SaaS, or another complex or regulated operating environment
• • Experience supporting complex system integrations, data conversions, client testing, custom reporting, or business-process re-engineering
• • Experience designing and delivering client-specific system or process training
• • Experience providing technical guidance, coaching, training, or mentorship to implementation team members
• • Demonstrated ability to translate implementation data, client feedback, and recurring issues into actionable product, service, or process recommendations
• • Experience operating within a high-growth, integration, or transformational environment

Benefits

• This role may also be eligible for discretionary bonus or other incentive compensation, in accordance with Company plans