Customer Success Specialist

Summary

Vontier is a global technology company powering the way the world moves through connected solutions for transport and related industries. The Customer Success Specialist manages an assigned customer portfolio across the lifecycle, driving engagement, product adoption, retention, revenue growth, and customer value while collaborating with cross-functional teams.

Responsibilities

• Own and manage an assigned book of business, segment, or territory, serving as the primary point of contact across the customer lifecycle
• Build strong, trusted relationships through proactive engagement and alignment to customer goals and outcomes
• Drive product adoption and measurable ROI to maximize customer value, retention, and long-term success
• Manage renewals and retention activities, proactively identifying and mitigating churn risk
• Identify and execute expansion opportunities through upsell, cross-sell, and pricing alignment in partnership with Sales
• Own and actively manage Customer Health using the company’s methodology, developing and executing success and action plans as needed
• Coordinate timely resolution of customer inquiries, escalations, and administrative requests, ensuring a consistent and positive experience
• Advocate for customers internally by collaborating with Support, Services, Finance, Product, and Sales teams
• Lead and participate in customer success initiatives and programs (e.g., success plans, business reviews, VoC, and engagement initiatives)
• Achieve individual and company targets related to churn, net revenue growth, ARR, adoption, and customer health
• Contribute to continuous improvement through collaboration, learning, and operational excellence
• Driving customer value from product
• Experience building and growing long term customer relationships
• Passionate customer service orientation with extensive experience in managing multiple stakeholders
• Experience in account revenue growth
• Excellent verbal and written communication skills
• Strong time management skills
• High level of attention to detail
• Methodical and disciplined approach to problem solving

Skills

• 3+ years' experience in B2B Customer Account Management / Customer Success-Sales or Project Management
• Experience in a SaaS background
• Experience using SAP, Salesforce and Churn Zero
• Experience building and growing long term customer relationships
• Passionate customer service orientation with extensive experience in managing multiple stakeholders
• Experience in account revenue growth
• Excellent verbal and written communication skills
• Strong time management skills
• High level of attention to detail
• Methodical and disciplined approach to problem solving
• Preferred degree in administration, systems, or accounting fields

Qualifications

Must Haves

• 3+ years' experience in B2B Customer Account Management / Customer Success-Sales or Project Management
• Experience in a SaaS background
• Experience using SAP, Salesforce and Churn Zero
• Experience building and growing long term customer relationships
• Passionate customer service orientation with extensive experience in managing multiple stakeholders
• Experience in account revenue growth
• Excellent verbal and written communication skills
• Strong time management skills
• High level of attention to detail
• Methodical and disciplined approach to problem solving

Nice to Haves

• Preferred degree in administration, systems, or accounting fields

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Family planning programs through Maven Clinic
• Diabetes management support through Livongo
• Women's health coverage
• Adult and elder care support
• Paid parental leave
• 401(k) plan with matching company contributions
• Paid time off up to 120 hours
• 13 paid holidays per year, including 3 floating holidays
• Paid sick leave