Customer Success Intern

Summary

Vouched is building the trust layer for human and AI-native workflows through identity verification and Know Your Agent products. The Customer Success Intern will support onboarding, account health, customer communications, enablement resources, cross-functional coordination, and AI-driven efficiency initiatives across the KYA and Customer Success teams.

Responsibilities

• Help coordinate and track the onboarding process for new IDV and KYA customers
• Monitor account activity and flag early signs of friction, disengagement, or missed milestones
• Assist in building and maintaining customer health trackers and status dashboards
• Ensure timely follow-up on open customer requests, outstanding action items, and post-meeting notes
• Draft customer-facing communications: check-in emails, meeting recaps, onboarding summaries
• Maintain clean, accurate records across our CRM for all assigned accounts
• Help develop and iterate on onboarding guides, FAQs, and help documentation
• Support the creation of customer-facing resources that reduce time-to-value
• Identify documentation gaps based on recurring customer questions or patterns
• Act as a connective link between CS, Product, and Engineering when customer issues require routing
• Organize and track open items from cross-functional meetings and customer syncs
• Help maintain a clear voice-of-customer feedback loop to inform product priorities
• Actively apply AI tools to automate routine tasks, draft communications, and surface insights
• Propose and test lightweight automations to improve CS team efficiency
• Stay current on AI tooling and bring ideas for adoption back to the team

Skills

• Currently enrolled in an undergraduate or graduate program — any major welcome
• No prior CS experience required; we hire for mindset and operating style, not resume
• Exceptionally organized: you build systems for yourself and others, and nothing falls through the cracks
• Self-starter: you take initiative, move quickly, and don't wait to be told
• Quick follow-up is a core part of how you operate — you close the loop before it's asked
• Eager to learn: you ask smart questions, absorb context fast, and apply it immediately
• Actively using AI tools — ChatGPT, Claude, Notion AI, or similar — in your coursework, side projects, or daily life
• Exposure to SaaS, identity, fintech, healthcare, or developer-facing products
• Experience in a coordination, operations, or project management capacity — internship, club leadership, or otherwise
• Familiarity with CRM tools or customer-facing workflows
• Interest in AI infrastructure, trust, security, or agentic systems

Qualifications

Must Haves

• Currently enrolled in an undergraduate or graduate program — any major welcome
• No prior CS experience required; we hire for mindset and operating style, not resume
• Exceptionally organized: you build systems for yourself and others, and nothing falls through the cracks
• Self-starter: you take initiative, move quickly, and don't wait to be told
• Quick follow-up is a core part of how you operate — you close the loop before it's asked
• Eager to learn: you ask smart questions, absorb context fast, and apply it immediately
• Actively using AI tools — ChatGPT, Claude, Notion AI, or similar — in your coursework, side projects, or daily life

Nice to Haves

• Exposure to SaaS, identity, fintech, healthcare, or developer-facing products
• Experience in a coordination, operations, or project management capacity — internship, club leadership, or otherwise
• Familiarity with CRM tools or customer-facing workflows
• Interest in AI infrastructure, trust, security, or agentic systems

Benefits

• Remote working environment
• Self-managed paid time off
• 11+ annual company holidays