Business Solutions Consultant- Leave & Disability

Summary

Voya Financial is committed to helping individuals and communities achieve better financial futures. The Business Solutions Consultant serves as a strategic partner across claims, product, technology, compliance, training, and operational readiness teams to support Leave and Disability operations. The role focuses on operational documentation, communications, system testing, regulatory implementation, governance, and process improvement.

Responsibilities

• Create and update Standard Operating Procedures (SOPs), job aids, process maps, workflows, and other operational guides and training materials. Ensuring documentation reflects current regulatory requirements, business practices, and system functionality
• Create and distribute huddle notifications, release summaries, or training guides that communicate regulatory, procedural, and operational changes
• Partner with Product, Implementation and IT with development, review, and maintenance of standard suite of claimant-facing communications. Partner with business, compliance, legal, and technology teams to ensure communication templates align with regulatory and contractual requirements
• Some participation in claim system testing, release, and implementation activities impacting Leave and Disability operations
• Review and provide input on business system requirements and assess and communicate operational impacts of system changes to Claim Operations, Training and Quality partners
• Evaluate operational processes and identify opportunities for simplification, standardization, and automation
• Support the development of long-term operational governance frameworks and best practices

Skills

• High School Diploma or GED
• 4+ years of experience within Leave & Disability claim management; Knowledge of FMLA, ADA, PFML, STD, LTD, and integrated absence programs
• Demonstrated experience developing operational documentation, SOPs, and business process standards
• Experience supporting system implementations, release testing, or operational readiness activities
• Strong understanding of leave and disability operational workflows and regulatory considerations
• Excellent analytical, organizational, and project coordination skills
• Exceptional written and verbal communication abilities
• Proven ability to influence without direct authority and work across multiple stakeholder groups
• Bachelor Degree
• Experience with FINEOS or similar claims administration platforms
• Experience leading operational change management initiatives

Qualifications

Must Haves

• High School Diploma or GED
• 4+ years of experience within Leave & Disability claim management; Knowledge of FMLA, ADA, PFML, STD, LTD, and integrated absence programs
• Demonstrated experience developing operational documentation, SOPs, and business process standards
• Experience supporting system implementations, release testing, or operational readiness activities
• Strong understanding of leave and disability operational workflows and regulatory considerations
• Excellent analytical, organizational, and project coordination skills
• Exceptional written and verbal communication abilities
• Proven ability to influence without direct authority and work across multiple stakeholder groups

Nice to Haves

• Bachelor Degree
• Experience with FINEOS or similar claims administration platforms
• Experience leading operational change management initiatives

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year