Plan Manager - Health Account Solutions

Summary

Voya Financial is a financial services company focused on helping individuals and communities achieve a better financial future. The Plan Manager serves as the primary operational relationship manager for assigned employer clients and benefit programs, overseeing administration, resolving service issues, coordinating cross-functional support, and improving client satisfaction and retention.

Responsibilities

• Serve as the primary operational point of contact for assigned employer groups, brokers, consultants, and strategic partners
• Build and maintain strong client relationships through proactive communication, issue resolution, and service delivery oversight
• Collaborate with enterprise client engagement teams to ensure alignment on client needs and expectations
• Coordinate resolution of service incidents, escalations, and operational issues impacting participant or employer experiences
• Monitor operational performance and ensure timely completion of client requests
• Partner with Operations, Claims, Eligibility, Premium Administration, Finance, Compliance, Technology, and Vendor Management teams to resolve complex inquiries
• Facilitate implementation of plan changes, product enhancements, and regulatory requirements
• Represent the voice of the client during operational discussions and process improvement initiatives
• Identify opportunities to improve service delivery, automation, reporting capabilities, and client experience
• Partner with operational leaders to streamline processes and eliminate recurring pain points
• Contribute to development and enhancement of client-facing tools, reporting, and service models
• Support strategic initiatives designed to improve scalability, quality, and operational efficiency
• Participate in client meetings and renewal discussions as needed
• Support onboarding and mentoring of new team members
• Contribute to standard operating procedures, training materials, and knowledge documentation
• Perform other duties as assigned

Skills

• Bachelor's degree in Business, Healthcare Administration, or equivalent work experience
• 3+ years of experience in employee benefits, insurance operations, client service
• Strong customer service, communication, and problem solving skills
• Demonstrated ability to manage multiple priorities in fast-paced environment
• Consumer Driven Health Plan (CDHP) and/or COBRA experience preferred

Qualifications

Must Haves

• Bachelor's degree in Business, Healthcare Administration, or equivalent work experience
• 3+ years of experience in employee benefits, insurance operations, client service
• Strong customer service, communication, and problem solving skills
• Demonstrated ability to manage multiple priorities in fast-paced environment

Nice to Haves

• Consumer Driven Health Plan (CDHP) and/or COBRA experience preferred

Benefits

• Remote work from home, with occasional travel required.
• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year