Benefitfocus HCM Integration Consultant

Summary

Benefitfocus, Inc., a Voya company, provides cloud-based benefits software solutions that help consumers, employers, insurance carriers, and brokers manage benefits information. The HCM Consultant gathers integration requirements, designs and delivers data integration solutions, and supports customer implementations and ongoing business events. The role coordinates requirements, testing, customer collaboration, and transition of integrations to production support.

Responsibilities

• Partner with customer payroll vendors to determine outbound deduction file integration requirements
• Partner with customer HCM system providers to determine inbound demographic file integration requirements
• Extract files and ensure successful, accurate, and timely delivery to vendors
• Facilitate discovery sessions, standard integration and functionality overviews, customer trainings, and implementation project meetings
• Gather and analyze customer integration requirements and recommend the most appropriate integration solutions
• Translate business requirements into clear, accurate, and concise technical requirements documentation
• Refine requirements documentation based on customer feedback and internal engineering reviews
• Develop testing plans for data integrations and oversee component testing and user acceptance testing activities
• Troubleshoot, triage, and resolve issues identified during testing efforts
• Ensure a seamless transition from existing customer data transmission processes to the Benefitfocus Platform
• Obtain customer and engineering sign-off and coordinate successful transition of integrations to ongoing production support teams
• Partner with project managers to align integration delivery with overall implementation timelines and milestones
• Adapt to a fast-paced environment while effectively managing multiple competing priorities
• Successfully manage a workload of 5-10 concurrent implementation and integration projects
• Collaborate with Product Management, Operations, Sales, and other cross-functional teams to support successful customer outcomes
• Perform other duties as assigned

Skills

• Bachelor's degree required
• 3+ years of experience in a SaaS implementation environment
• Experience with systems integration and field-level interface design
• Experience with file transmission to third-party vendors
• Excellent written and verbal communication skills
• Background in business application consulting with client-facing experience
• Ability to manage multiple concurrent projects in a fast-paced environment
• Strong analytical and problem-solving skills
• Strong customer focus and ability to translate business requirements into technical solutions
• Knowledge of payroll systems
• Knowledge of employee benefit plans and benefit structures
• Experience working with HR, HCM, payroll, or benefits administration platforms
• Experience supporting customer implementations within a Software-as-a-Service (SaaS) environment

Qualifications

Must Haves

• Bachelor's degree required
• 3+ years of experience in a SaaS implementation environment
• Experience with systems integration and field-level interface design
• Experience with file transmission to third-party vendors
• Excellent written and verbal communication skills
• Background in business application consulting with client-facing experience
• Ability to manage multiple concurrent projects in a fast-paced environment
• Strong analytical and problem-solving skills
• Strong customer focus and ability to translate business requirements into technical solutions

Nice to Haves

• Knowledge of payroll systems
• Knowledge of employee benefit plans and benefit structures
• Experience working with HR, HCM, payroll, or benefits administration platforms
• Experience supporting customer implementations within a Software-as-a-Service (SaaS) environment

Benefits

• This role is remote; however, candidates must be located within commutable proximity to one of our offices to support periodic onsite collaboration.
• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year