Account Manager

Summary

WebMD Ignite, a division of WebMD and Internet Brands, is a growth partner for healthcare organizations. The Account Manager is responsible for managing client relationships, driving sustained revenue growth, identifying cross-sell and upsell opportunities, and serving as the enterprise relationship owner across executive stakeholders.

Responsibilities

• Key performance metrics that the Account Manager will be measured against - revenue growth, ongoing ownership of client strategic account plans, maintaining and growing executive relationships, quarterly partnership meetings, assessing and managing risk, building referenceable customers
• Accountable for all aspects of client revenue maintenance and growth
• Responsible for overall client relationship and satisfaction
• Manage all aspects of client renewal and upsell activities
• Record and document all activities via Salesforce. Maintain appropriate documentation to track/manage assigned book of business. Accountable for creating strategic action plans for the entire book of business
• Understand and identify cross sell opportunities to all WebMD Ignite product and service offerings. Partner with new Sales team for specific cross-sell opportunities
• Serve as primary point of contact to manage internal and external client escalations
• Partner with internal teams to help define client requirements, identify client’s most pressing problems, and understand industry trends and hot button issues in support of product/ content development and updates
• Accurately manage client billing, revenue and activity forecasting, performance guarantees, and annual budget/contract renewals
• Cultivate client relationships to serve as references for prospective new customers
• Monitor the program/product/service delivery to ensure contract requirements and client expectations are met
• Manage relationships with clients' other vendor partners, as appropriate and necessary
• Participate in internal developmental and administrative committees and in external professional organizations, as appropriate
• Complete other administrative tasks, such as travel and expense reporting or similar, in a timely manner
• Perform responsibilities in a professional manner, meeting the Company’s mission and goals

Skills

• • 3+ years of demonstrated success in healthcare IT sales/ account management
• • Preference to experience in the Digital patient engagement space
• • Long track record of exceeding revenue goals, especially with a focus on driving upsell/ new business
• • Strong written and verbal communication skills
• • Experience thriving in self-directed environment
• • Demonstrated ability to identify and close upsell opportunities
• • Proven ability to build and maintain client and executive relationships
• • Proven ability to manage multiple client's priorities
• • Proven ability to manage and work collaboratively in a team
• • Proficient in Salesforce & MS Office products (Word, Excel, PowerPoint)
• • Some travel required, approximately 10 - 25% of the time
• • Bachelor's Degree or higher preferred

Qualifications

Must Haves

• • 3+ years of demonstrated success in healthcare IT sales/ account management
• • Preference to experience in the Digital patient engagement space
• • Long track record of exceeding revenue goals, especially with a focus on driving upsell/ new business
• • Strong written and verbal communication skills
• • Experience thriving in self-directed environment
• • Demonstrated ability to identify and close upsell opportunities
• • Proven ability to build and maintain client and executive relationships
• • Proven ability to manage multiple client's priorities
• • Proven ability to manage and work collaboratively in a team
• • Proficient in Salesforce & MS Office products (Word, Excel, PowerPoint)
• • Some travel required, approximately 10 - 25% of the time

Nice to Haves

• • Bachelor's Degree or higher preferred

Benefits

• Health Insurance (medical, dental, and vision coverage)
• Paid Time Off (including vacation, sick leave, and flexible holiday days)
• 401(k) Retirement Plan with employer matching
• Life and Disability Insurance
• Employee Assistance Program (EAP)
• Commuter and/or Transit Benefits (if applicable)