Account Manager

Summary

MedImpact Healthcare Systems, Inc. is a pharmacy benefit manager that provides pharmaceutical and technology-related solutions to improve healthcare value and outcomes. The Account Manager leads client servicing and retention across implementation, business relationship management, and renewal, while coordinating teams, managing client requirements, resolving issues, and supporting successful project and service delivery.

Responsibilities

• Develops, builds, and maintains solid client business relationships beginning with a positive on-boarding experience and continuing throughout the life cycle of the client, including clear rules of engagement, orientation, and adherence to Sav-Rx processes and services, communication of client commitments and expectations to internal partners, and successful management of the client’s day-to-day operations and new implementations
• Ensures appropriate levels of service and operational support to assigned clients by understanding and championing clients’ operating requirements throughout the organization, including client business model, targeted markets, benefit design objectives, pharmacy network composition, overall claims adjudication expectations, reimbursement methodologies, metrics, and reporting tools
• Proactively maintain and improve upon service performance levels and works across the organization to expeditiously resolve issues, escalate service recovery efforts, provide timely feedback to internal and external customers, raise customer satisfaction levels, and ensure that service gaps & lessons learned are incorporated into the client performance and planning strategy processes
• Actively leads members of the core client team, and members of the extended team, in successfully meeting client needs and delivering flawless fundamentals during the business relationship management and renewal phases
• Adheres to strict procedural and quality standards, including thorough and accurate documentation, testing protocols, claims analysis, and thorough understanding of client technical and service specifications. Relies on experience, judgment, business & systems knowledge, and technical skill to plan and accomplish goals
• Participates in the implementation process for the onboarding of new business for existing clients, helping with timely and accurate documentation/sign off the Implementation Questionnaire and other related documents, communication of client commitments, interpreting and providing context for client requests, ensuring appropriate review and customer sign-off
• Effectively educates the client to Sav-Rx systems and processes to ensure that the client is fully oriented to Sav-Rx
• Manages the client and consultant in compliance with the client service agreement eliminating any risks toSav-Rx for non-adherence
• Partners with multiple business units and teams to ensure the accuracy of claims adjudication set ups
• Understands, documents, and communicates clients’ technical and service specifications across the organization
• Analyzes claims results and identifies discrepancies, inaccuracies, anomalies, and unexpected consequences
• Takes accountability for expeditious resolution of adjudication configuration issues identified during the implementation process
• Provide regular feedback to management team regarding client requirement status and business development opportunities to improve operational efficiencies
• Proactively identify and recommend solutions for client and operational improvements

Skills

• This position is not eligible for Sponsorship
• BS/BA and 2+ years' experience or equivalent combination of education and experience
• Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook
• Experience as a user of multiple business software applications is required
• None required
• Must be exceptionally consultative face to face with clients
• Good numeric, verbal, written, logic, and analytical skills
• Excellent organization, written and verbal communication skills
• Must possess the ability to effectively communicate proposed design solutions in a consultative manner, and provide input and guidance in a way that fosters understanding among internal partners and clients
• Good business acumen and basic understanding of the business processes of PBM services
• Good decision-making skills, including problem-solving skills, problem analysis and discernment under pressure
• Good planning, organizing, prioritizing, negotiating, team building, and leadership capabilities
• Demonstrated ability to positively interact with clients at all levels of their organization
• Demonstrated accountability for achieving service commitments and ability to deliver results under tight timelines
• Excellent organization, written and verbal communication skills (duplicative, listed above)
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., “close vision”) to accurately read fine print, view computer screens, and handle small objects. Requires adequate color vision and depth perception to support safety and precision in detail-oriented tasks
• This position works from a remote location. Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders
• This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm
• This position requires domestic travel of up to 20% of the time

Qualifications

Must Haves

• This position is not eligible for Sponsorship
• BS/BA and 2+ years' experience or equivalent combination of education and experience
• Intermediate to advanced skill set in MS Office, Word, Excel, PowerPoint, Project, and Outlook
• Experience as a user of multiple business software applications is required
• None required
• Must be exceptionally consultative face to face with clients
• Good numeric, verbal, written, logic, and analytical skills
• Excellent organization, written and verbal communication skills
• Must possess the ability to effectively communicate proposed design solutions in a consultative manner, and provide input and guidance in a way that fosters understanding among internal partners and clients
• Good business acumen and basic understanding of the business processes of PBM services
• Good decision-making skills, including problem-solving skills, problem analysis and discernment under pressure
• Good planning, organizing, prioritizing, negotiating, team building, and leadership capabilities
• Demonstrated ability to positively interact with clients at all levels of their organization
• Demonstrated accountability for achieving service commitments and ability to deliver results under tight timelines
• Excellent organization, written and verbal communication skills (duplicative, listed above)
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., “close vision”) to accurately read fine print, view computer screens, and handle small objects. Requires adequate color vision and depth perception to support safety and precision in detail-oriented tasks
• This position works from a remote location. Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders
• This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm
• This position requires domestic travel of up to 20% of the time

Benefits

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance
• Tuition Reimbursement
• Employee Referral Bonus
• Remote work