Summary
WebTPA is a healthcare third-party administrator that manages customized health plans and benefit solutions. The Care Coordinator provides non-clinical support to patients, families, providers, and care management staff through telephonic follow-up, resource coordination, member education, and administrative assistance.
Responsibilities
- Serves as a resource contact, education source to patients, families, providers, and/or staff
- Provides telephonic follow-up with members to include post hospital discharge and chronic condition management
- Completes assigned tasks related to Care Coordination
- Generates tasks to the assigned RN Case Manager
- Directs patients/families to appropriate resources including community resources
- As directed and supervised by the RN Case Manager assists in the attainment of members goals including support, member education, access to resources, assisting in the arrangement with follow-up care, etc
- Maintains quality service by following organization standards
- Assists with data entry, faxes, filing, and other clerical duties
- Assists with handling inbound/outbound calls and obtaining information as requested by licensed staff
Skills
- 1+ years related work experience in a healthcare related role
- High school diploma or GED
- Strong organizational and time management skills
- Excellent verbal/written communication
- Ability to communicate telephonically in a professional and efficient manner
- Computer literacy in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Ability to multi-task in a fast-paced environment
Qualifications
Must Haves
- 1+ years related work experience in a healthcare related role
- High school diploma or GED
- Strong organizational and time management skills
- Excellent verbal/written communication
- Ability to communicate telephonically in a professional and efficient manner
- Computer literacy in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
- Ability to multi-task in a fast-paced environment
Benefits
- Remote work arrangement
- Medical, dental, vision, life and global travel health insurance
- Income protection benefits: life insurance, Short- and long-term disability programs
- Leave programs to support personal circumstances
- Retirement Savings Plan includes employer contribution and employer match
- Paid time off, volunteer time off, and 11 holidays
- Additional voluntary benefits available and a comprehensive wellness program