Patient Scheduling Coordinator

Summary

Texas Physical Therapy Specialists, a member of the Confluent Health family, provides patient scheduling and administrative support for physical therapy services. The Patient Scheduling Coordinator answers patient inquiries, schedules appointments, verifies insurance information, manages communications, and coordinates with clinic teams to support a smooth patient care experience.

Responsibilities

• Answer incoming calls and assist patients with scheduling and general questions
• Schedule new patient appointments for assigned physical therapy clinics
• Provide exceptional customer service and create a positive experience for every patient
• Listen to patient needs, identify solutions, and resolve questions or concerns in a timely manner
• Coordinate with clinic teams to ensure patients are scheduled appropriately
• Accurately enter and update patient information in computer systems
• Verify insurance information and assist with referrals and authorization requirements
• Follow up with patients, physician offices, and internal teams as needed
• Manage voicemails, emails, and other scheduling requests
• Document calls and patient interactions accurately
• Request and upload required documentation into electronic medical record systems
• Communicate with referring providers and internal departments to ensure a smooth scheduling process
• Follow established scheduling procedures and quality standards.Meet individual and team performance goals and participate in training, coaching, and team meetings

Skills

• • Exceptional customer service skills and a positive attitude
• • Strong verbal and written communication skills
• • Excellent organization and attention to detail
• • The ability to multitask and manage competing priorities
• • Strong problem-solving skills and the ability to take initiative
• • Computer proficiency and the ability to learn new technology quickly
• • The ability to work independently while also being a strong team player
• • High school diploma or GED
• • Ability to work efficiently in a fast-paced, high-volume environment
• • Strong attention to detail and accuracy
• • Reliable internet connection and appropriate workspace for remote work
• • Ability to successfully complete required training
• ••(Remote Candidates must be local to San Antonio, TX- Live Oak area)••
• • Experience in customer service, call centers, scheduling, reception, hospitality, administrative support, or healthcare is a plus
• Healthcare experience is preferred, but not required
• • Customer service or other service-focused experience preferred

Qualifications

Must Haves

• • Exceptional customer service skills and a positive attitude
• • Strong verbal and written communication skills
• • Excellent organization and attention to detail
• • The ability to multitask and manage competing priorities
• • Strong problem-solving skills and the ability to take initiative
• • Computer proficiency and the ability to learn new technology quickly
• • The ability to work independently while also being a strong team player
• • High school diploma or GED
• • Ability to work efficiently in a fast-paced, high-volume environment
• • Strong attention to detail and accuracy
• • Reliable internet connection and appropriate workspace for remote work
• • Ability to successfully complete required training
• ••(Remote Candidates must be local to San Antonio, TX- Live Oak area)••

Nice to Haves

• • Experience in customer service, call centers, scheduling, reception, hospitality, administrative support, or healthcare is a plus
• Healthcare experience is preferred, but not required
• • Customer service or other service-focused experience preferred

Benefits

• WORK FROM HOME AFTER TRAINING
• Paid onsite training in Live Oak, TX
• Generous Paid Time Off
• Industry-leading Medical, Dental, Vision, LTD insurances
• 401(k) Employer Matching
• Family Building and Parental Benefits
• Opportunities for career growth and advancement within the organization
• Work-from-home opportunities after completion of in-person training