Quality Assurance Analyst (50536)

Summary

Western Growers is seeking a Quality Assurance Analyst to support technical and operational projects within the Project Management Office (PMO). The role involves providing quality assurance analysis, project support, and consultation to improve operational efficiencies and ensure the delivery of quality software applications.

Responsibilities

• Develop test plans and assist with solution and software testing, both from integration, User Acceptance Testing, and smoke testing/implementation testing
• Deliver quality overview and assist in training and/or implementation, and acts as an internal quality consultant to advise or influence business or technical operational areas
• Perform quality audits across the various project implementations to ensure quality standards, procedures and methodologies are being followed
• Creation of user stories, use cases, test scenarios, and test cases
• Document all problems and assist in their resolution
• Define, track quality assurance data, and create dashboards/metrics to report on such as defects, defect counts, test results and test status
• Responsible for developing and executing formal test plans to ensure the delivery of quality software applications. Involved in test planning, writing test cases/scripts, test case automation and test execution
• Promote a culture of continuous improvement to reflect on processes and adjust for better efficiency
• Collect and analyze data for software process evaluation and improvements and integrate them into business processes and/or user stories to address the needs of the business
• Define and execute relevant business scenarios to satisfy real-world business needs
• Identify and remove obstacles that hinder progress and distract from the project success, enabling the team to focus and deliver value as planned for work effort
• Translate business needs into technical specifications for IT teams
• Identify operational and technical requirements based upon business need for existing and new solutions
• Adhere to the PMO processes and ensure communications are timely and complete. Respond to inquiries as outlined in process documents, schedule and facilitate meetings to address escalations and/or business as usual as liaison between Stakeholders and the Technical team to gather additional information, clarification, alignment on solutions
• Plan and support delivery of Project-level tasks, such as requirements solicitation, traceability, business process flow assessments, data analysis, and dashboard reporting. Facilitate meetings to ensure they are productive, and time boxed with an identified output
• Maintain project tracking and documentation to provide transparency on analyst progress and capacity planning. Track and report on key metrics as identified by PMO Director
• Deliver work products that meet and exceed quality standards in a timely fashion throughout the life of the identified project
• Guide teams, mediate conflicts, and communicate effectively with stakeholders
• Work closely with developers, vendor teams, and project managers to ensure successful delivery

Skills

• Bachelor's Degree, preferably in a related field, i.e., computer science or information technology etc. or between 3-5 years of experience as a QA Analyst
• A minimum of 3 years in Agile, Waterfall, and Hybrid testing methodologies with a proven track record of working in each type of environment
• Strong written and oral communication skills with the ability to effectively communicate with team members, stakeholders and clients
• Ability to engage business owners in analysis, user experience and technical conversations across platforms and multiple levels of influence
• Ability to work on multiple efforts and priorities simultaneously and meet deadlines, facilitate meetings, workshops, and presentations with stakeholders
• Facilitation skills with experience in conducting project requirements, use case, and user story sessions
• Conflict resolution skills to mediate conflicts and foster a collaborative team environment
• Demonstrated aptitude for learning new technologies
• Strong ability to work well in a team environment and independently, supporting the team and individual goals and objectives
• Strong analytical and problem-solving skills with high attention to detail
• Preferred experience with projects/efforts that include data mapping, data integration, and APIs
• Preferred experience with requirement and project tracking tools such as Jira, Smartsheet, Microsoft Project or other software applications
• Preferred experience Microsoft Office Suite, including use of Microsoft Teams and SharePoint

Qualifications

Must Haves

• Bachelor's Degree, preferably in a related field, i.e., computer science or information technology etc. or between 3-5 years of experience as a QA Analyst
• A minimum of 3 years in Agile, Waterfall, and Hybrid testing methodologies with a proven track record of working in each type of environment
• Strong written and oral communication skills with the ability to effectively communicate with team members, stakeholders and clients
• Ability to engage business owners in analysis, user experience and technical conversations across platforms and multiple levels of influence
• Ability to work on multiple efforts and priorities simultaneously and meet deadlines, facilitate meetings, workshops, and presentations with stakeholders
• Facilitation skills with experience in conducting project requirements, use case, and user story sessions
• Conflict resolution skills to mediate conflicts and foster a collaborative team environment
• Demonstrated aptitude for learning new technologies
• Strong ability to work well in a team environment and independently, supporting the team and individual goals and objectives
• Strong analytical and problem-solving skills with high attention to detail

Nice to Haves

• Preferred experience with projects/efforts that include data mapping, data integration, and APIs
• Preferred experience with requirement and project tracking tools such as Jira, Smartsheet, Microsoft Project or other software applications
• Preferred experience Microsoft Office Suite, including use of Microsoft Teams and SharePoint