Quality Assurance Specialist

Summary

Wisepath Financial Group is hiring a Quality Assurance Specialist to support legal/MVA operational quality within its customer-acquisition platform. The role audits call-tracking and CRM data, validates lead quality and routing accuracy, supports reporting and partner invoicing, and escalates complex discrepancies.

Responsibilities

• Audit call-tracking data and CRM records for lead quality, routing accuracy, and compliance with campaign parameters
• Review daily lead/call logs for data mismatches, invalid calls, scoring errors, missing fields, and other anomalies
• Apply established QA protocols across the conversion funnel and document findings consistently
• Support data gathering, cleaning, and verification used in performance reporting and partner invoicing
• Follow and help improve QA SOPs to reduce manual errors and improve repeatability
• Collaborate with internal teams and external data feeds to flag quality issues before they affect billing or partner trust

Skills

• 1-3 years of QA, data auditing, call-center QA, lead-generation QA, or comparable quality-control experience
• High school diploma required
• Strong Excel/Google Sheets skills and ability to work accurately with large data sets
• Working knowledge of call-tracking platforms and lead-management CRMs
• Strong pattern recognition, attention to detail, documentation, and escalation judgment
• Clear written and verbal communication
• Associate or bachelor's degree preferred
• Equivalent combination of education and experience
• Hands-on Ringba experience
• Experience in lead generation, affiliate/performance marketing, or partner billing environments

Qualifications

Must Haves

• 1-3 years of QA, data auditing, call-center QA, lead-generation QA, or comparable quality-control experience
• High school diploma required
• Strong Excel/Google Sheets skills and ability to work accurately with large data sets
• Working knowledge of call-tracking platforms and lead-management CRMs
• Strong pattern recognition, attention to detail, documentation, and escalation judgment
• Clear written and verbal communication

Nice to Haves

• associate or bachelor's degree preferred
• equivalent combination of education and experience
• Hands-on Ringba experience
• Experience in lead generation, affiliate/performance marketing, or partner billing environments

Benefits

• Eligible U.S. W-2 employees participate in the benefit plans applicable to the position, subject to plan terms and eligibility rules. Benefit details are provided during the hiring process.
• Full-time remote role with scheduled overlap with the Reporting team and U.S. Eastern Time business operations.