Customer Support Representative (US Market | Evening Shift)

Summary

WiserBrand is an international digital solutions company providing software development, eCommerce, digital marketing, customer support, automation, and AI-powered solutions. The Customer Support Representative will support a US online furniture store by communicating with customers and vendors, managing support tickets, resolving issues promptly, and maintaining customer satisfaction.

Responsibilities

• Communicating with customers via phone, chat, and email
• Managing support tickets and ensuring timely resolution
• Handling calls with customers and vendors
• Providing high-quality service and maintaining customer satisfaction
• Collaborating closely with the US Customer Care team

Skills

• Advanced (C1) spoken and written English
• Native-level Ukrainian
• 1+ year of experience in Customer Support/Customer Care, with mandatory phone-based communication experience
• Proven ability to confidently and clearly communicate with customers in real-time via phone calls
• Client-oriented mindset
• Ability to handle stressful situations calmly and professionally
• High attention to detail

Qualifications

Must Haves

• Advanced (C1) spoken and written English
• Native-level Ukrainian
• 1+ year of experience in Customer Support/Customer Care, with mandatory phone-based communication experience
• Proven ability to confidently and clearly communicate with customers in real-time via phone calls
• Client-oriented mindset
• Ability to handle stressful situations calmly and professionally
• High attention to detail

Benefits

• A full-time job
• Paid vacation and sick leave
• Managing your taxes and accounting
• Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training
• Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy