Womble Bond Dickinson (US) LLP
Posted 174 days agoVerified live 2d ago
Analyst I Service Desk
Brief overview
Houston, TXIn-person
UndergradOr in progress
$45k–$83k/yrStated range
9 H-1B approvalsDept. of Labor
1 green cardsCertified filings
Microsoft WindowsMicrosoft OfficeLegal-specific applicationsWritten communicationVerbal communicationTeamworkCollaborationAccountabilityResponsive supportProfessional supportUser-friendly support
About the company
Womble Bond Dickinson (US) LLPwomblebonddickinson.com/us
Our 39 offices on both sides of the Atlantic provide a breadth of legal experience and services to meet our clients’ needs, without losing the intimacy of being deeply connected to our local communities.
Visa sponsorship history
4 years sponsoring, last filed FY2026
Data powered by U.S. Department of Labor. This does not guarantee sponsorship for this specific role.9H-1B approved
100%approval rate
2new H-1B hires
1PERM certified
$185,040median wage / yr
H-1B Petition ApprovalsVisas USCIS actually granted: the strongest sign the company sponsors.
20235
20243
20251
LCA Certified ApplicationsAn early filing step, not a visa approval: it signals intent, not confirmed sponsorship.
20232
20242
20261
Green Card (PERM) FilingsCertified green card filings: a long-term commitment to international hires.
20241
Top sponsored roles
Patent AgentIP Litigation AssociateAssociatePatent Attorney
Sponsored employees from
China
Job description
Summary
Womble Bond Dickinson (US) LLP is seeking an on-site Service Desk Analyst to provide high-quality technical support to attorneys and staff across various offices. The role involves resolving hardware, software, and system-related issues while contributing to a collaborative team environment.
Responsibilities
- Work as part of a distributed Service Desk team to provide technical support across a broad range of user devices, applications, and office environments
- Participate in a rotating after-hours and weekend on-call schedule shared across the team
- Provide in-person support and maintain technology operations at their designated home office, while also assisting remote users across the firm’s 29 locations
- Monitor local and firmwide Service Desk queues, collaborating with teammates to resolve escalated or complex technical issues
- Contribute to knowledge sharing by documenting procedures and proposing service delivery improvements
- Collaborate with other functional IT departments on projects and operational needs
- Coordinate setup of telephone, printers, and firm-approved software in collaboration with other team members
- Assist in regular conference room checks and support audio/video conferencing technologies
- Occasional travel required to assist with firm-related needs, including litigation and trial site support
Skills
- Associate's degree or equivalent from a two-year college required
- Strong knowledge of Microsoft Windows and Office; experience with legal-specific applications is highly valued
- Excellent written and verbal communication skills
- Strong sense of teamwork, collaboration, and accountability in a distributed support model
- Demonstrated ability to provide responsive, professional, and user-friendly support in a high-demand environment
- A four-year degree and relevant industry certifications preferred
- ITIL certification or demonstrated understanding preferred
Qualifications
Must Haves
- Associate's degree or equivalent from a two-year college required
- Strong knowledge of Microsoft Windows and Office; experience with legal-specific applications is highly valued
- Excellent written and verbal communication skills
- Strong sense of teamwork, collaboration, and accountability in a distributed support model
- Demonstrated ability to provide responsive, professional, and user-friendly support in a high-demand environment
Nice to Haves
- A four-year degree and relevant industry certifications preferred
- ITIL certification or demonstrated understanding preferred
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