User Support Specialist - Information Technology - Dallas

Summary

Winstead PC is seeking a User Support Specialist to provide technical software problem resolution in an inbound call center environment. The role involves troubleshooting issues for end users, including resolving username and password problems and assisting with application support.

Responsibilities

• Accurately process and record call transactions using a computer and designated tracking software
• Interact with end users to provide and process information in response to inquiries, concerns, and requests about products and services
• Gather user’s information and determine the issue by evaluating and analyzing the symptoms
• Diagnose and resolve technical hardware and software issues
• Research required information using available resources
• Follow up and make scheduled call backs to users where necessary
• Stay current with system information, changes and updates
• Perform after-hours on-call service on a rotating schedule with others in the team

Skills

• Previous law firm experience preferred
• Knowledge of Microsoft Office and general legal applications
• Proper phone etiquette
• Ability to speak and write clearly and accurately
• Outstanding customer service
• Willingness to cooperate with others and work within a team
• Ability to be on-call, including weekends and holidays as needed
• Some hardware setup and troubleshooting skills preferred

Qualifications

Must Haves

• Previous law firm experience preferred
• Knowledge of Microsoft Office and general legal applications
• Proper phone etiquette
• Ability to speak and write clearly and accurately
• Outstanding customer service
• Willingness to cooperate with others and work within a team
• Ability to be on-call, including weekends and holidays as needed

Nice to Haves

• Some hardware setup and troubleshooting skills preferred