Customer Success Associate

Summary

Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through personalized messages across websites, email, text, and ads. The Customer Success Associate supports client campaigns through project management, campaign execution, data analysis, reporting, cross-functional coordination, and operational improvement.

Responsibilities

• Data Analysis & Insights: Pull and analyze performance data to identify trends and opportunities. Develop custom reports based on client needs
• Campaign Execution: Set up and optimize marketing campaigns, including SMS, email, and onsite strategies in the back-end of the Wunderkind platform
• Project Management: Coordinate with cross-functional teams (Design, Engineering, Professional Services) to ensure timely and accurate execution
• Presentation & Strategy Support: Assist in creating data-driven presentations and reports to optimize client strategies
• Cross-Team Collaboration: Work closely with internal stakeholders to support initiatives, troubleshoot campaign issues, and drive outcomes
• Product Feedback & Testing: Participate in testing new features and supporting special projects or pilot programs
• Run the day-to-day project management of client campaigns from concept to launch — timelines, dependencies, and the follow-ups that keep them on schedule
• Set up and optimize email, SMS, and onsite campaigns in the Wunderkind platform
• Coordinate with Design, Engineering, Professional Services, and Analytics to move work forward, and set clear expectations with each of them on what's possible by when
• Spot roadblocks early and raise them early. We would rather hear about a slipping timeline on Monday than a missed deadline on Friday
• QA your own work and other people's. At scale, a small miss becomes a real problem fast
• Pull performance data from our internal reporting tools (Wunderkind Analytics, Looker, Google Analytics, Adobe Analytics) and turn it into a point of view — not just a chart
• Build reports and presentations that answer the client's actual question and explain *why* the numbers moved
• Validate what you report. Numbers that go to a client are yours to stand behind
• Contribute data-backed recommendations that shape what we do next on the account
• Support a high volume of smaller accounts through our scaled service model, where great time management and prioritization are the key components of the job
• Handle client requests end to end: triage, execute, follow up, close the loop
• Monitor platform performance and client KPIs across the book, and flag risks and opportunities before anyone has to ask
• Keep documentation, trackers, and client records accurate. Other people make decisions based off of your work
• Test new features, participate in pilots, and give the Product team honest feedback from the front line
• Tell us what's broken. If a process wastes an hour a week across the team, we want you to say so and help fix it — regardless of how long you've been here

Skills

• 0–1 year of experience or a previous internship in Marketing, Client Services, or a related field
• Located in the tri state area
• Experience with eCommerce, email/SMS marketing, or website analytics (Google Analytics, Looker) is preferred but not required
• Familiarity with marketing or analytics platforms is a plus
• Bachelor's degree preferred

Qualifications

Must Haves

• 0–1 year of experience or a previous internship in Marketing, Client Services, or a related field
• Located in the tri state area

Nice to Haves

• Experience with eCommerce, email/SMS marketing, or website analytics (Google Analytics, Looker) is preferred but not required
• Familiarity with marketing or analytics platforms is a plus
• Bachelor's degree preferred

Benefits

• You'll be trained in depth on our proprietary platform.
• We give our team modern AI tooling.
• Senior mentorship.
• Exposure to enterprise strategy, scaled operations, marketing technology, and performance data.