Customer Success Manager, U.K.

Summary

Wunderkind provides a performance marketing software platform that helps digital businesses deliver tailored customer experiences at scale. The Customer Success Manager will own relationships with enterprise customers, develop and execute digital marketing strategies, optimize campaigns, and ensure customer retention and value realization.

Responsibilities

• Own the relationship and ultimate success of a dedicated segment of Wunderkind's enterprise customers, including initial onboarding, strategy development, campaign execution and optimisation, and retention
• Develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand your customer's business strategy and measurements for success
• Continuously think outside the box to generate new campaign ideas, tailored to the unique needs of your clients
• Serve as customer advocate internally while effectively collaborating with internal, cross-functional teams including product management, sales, engineering, and design
• Ensure that customers derive maximum value from their investments in Wunderkind and fully leverage our entire suite of services

Skills

• 2+ years of experience in client services, account management and/or digital marketing
• Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
• Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
• Detail-oriented with the ability to project manage, set priorities and stay organised when managing multiple client relationships
• Strong technical skills or the ability to quickly learn technical concepts
• Proactive and energetic attitude with the desire to be a key player on a results-oriented team
• Entrepreneurial spirit with with a healthy dose of humility

Qualifications

Must Haves

• 2+ years of experience in client services, account management and/or digital marketing
• Demonstrated success in fast-paced and demanding environments; you relish adversity and overcoming obstacles
• Excellent communication skills and EQ; you enjoy building relationships, overcoming push back and high touch client interaction
• Detail-oriented with the ability to project manage, set priorities and stay organised when managing multiple client relationships
• Strong technical skills or the ability to quickly learn technical concepts
• Proactive and energetic attitude with the desire to be a key player on a results-oriented team
• Entrepreneurial spirit with with a healthy dose of humility

Benefits

• Incredible growth and development opportunities for top performing employees, whether it be a leadership track or building out your own unique specialities
• Unwavering commitment to culture, community, office events, and DEI initiatives
• Fully stocked snacks and beverages
• In-office weekly catered lunch
• Exceptional management training programs
• Internal opportunities for 1:1 coaching
• Company support and flexibility through all professional and personal development
• Generous work-life balance with unlimited PTO
• 14 National Holiday closures
• Summer Fridays
• Maternity and Paternity leave offerings
• This position is in-office for 2 days a week out of our office in Central London