Epic Application Analyst/Coordinator

Summary

Yakima Valley Farm Workers Clinic is a community healthcare organization providing comprehensive medical and support services. The Epic Application Analyst/Coordinator provides technical support in an Epic environment, including system design, configuration, implementation, maintenance, troubleshooting, testing, project coordination, and end-user consultation.

Responsibilities

• Designs, develops, implements, maintains, and troubleshoots Epic systems
• Monitors and evaluates systems and takes action to resolve any issues
• Observes end users and utilizes knowledge of workflow to make recommendations for system innovations and improvements
• Works with clinical, operational, and administrative stakeholders to understand their needs. Gathers system requirements from stakeholders and makes modifications to the system as appropriate
• Evaluates need for hardware and software upgrades, modifications and repairs. Performs adequate testing to troubleshoot new and existing equipment. Ensures compatibility and operability with existing systems
• Performs technological feasibility studies for Epic Systems implementations or enhancements
• Plans, executes, and finalizes Epic systems projects. Performs cost-benefit analysis, documents project scopes, and designs implementation plans
• Provides technical support during implementation and installation of Epic Environment systems and associated 3rd party products
• Serves as primary contact for the Epic Environment and provides consultation and information to decision makers regarding the Epic system
• Provides consultation and support to end users regarding their technical issues
• Coordinates and performs in-depth system software testing, including regression, system and ad-hoc testing
• Works with vendors on existing or new systems
• Maintains tracking systems to ensure issues are reported and resolved in a timely manner
• Works with the IS Security team to ensure all company policies concerning HIPAA and general system security are adequately represented, reflected and enforced for the systems they are responsible for
• May be assigned responsibility to ensure the timely provisioning and de-provisioning of appropriate levels of access for the systems that they support
• May require periodic travel by automobile to various YVFWC sites located across our service regions (Washington and Oregon) to engage with business partners and provide IS support as needed
• Perform other duties as assigned

Skills

• • Bachelor's Degree in a Computer or Healthcare field
• • Four years' experience working in a healthcare setting with Epic and/or applications support may be substituted for the required education
• • Two years of experience in a healthcare setting and/ or technical environment supporting applications and working with end users
• • Valid Driver's License and proof of automobile liability insurance coverage
• • Knowledge of hardware, software, and peripheral equipment and troubleshooting techniques
• • Knowledge of clinical workflows and clinical business systems
• • Knowledge of system security concepts including provisioning and access management governance
• • Ability to assess various equipment and procedures and make recommendations for improvements
• • Ability to work with gather system requirements
• • Ability to document clinical and business processes and procedures
• • Ability to design, build, and execute comprehensive workflow-based test plans and scripts
• • Ability to effectively manage multiple, concurrent priorities
• • Ability to develop effective working relationships to gain trust and establish credibility at all organizational levels
• • Ability to lead group discussions and guide them to make key decisions
• • Effective project management capability throughout the project lifecycle of planning, organizing, managing, and finalizing outcomes
• • Ability to analyze complex data and communicate observations in a simplified manner
• • Strong analytical and decision-making skills to be able to assess the root cause of an issue and determine an optimal solution
• • Effective verbal, written, and listening communication skills
• • Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, Visio, and PowerPoint
• •Strongly prefer candidates with Epic Resolute Professional Billing experience •
• • Experience in a healthcare setting is preferred
• • Previous Epic systems experience is preferred
• • Epic Certificate Training Status preferred, or ability to acquire an Epic Certificate Training Status within 90 days of completing training
• • Clinical certifications, licenses, or credentials may be preferred
• • Knowledge and familiarity with various project management methodologies, including traditional waterfall and Agile methodologies preferred

Qualifications

Must Haves

• • Bachelor's Degree in a Computer or Healthcare field
• • Four years' experience working in a healthcare setting with Epic and/or applications support may be substituted for the required education
• • Two years of experience in a healthcare setting and/ or technical environment supporting applications and working with end users
• • Valid Driver's License and proof of automobile liability insurance coverage
• • Knowledge of hardware, software, and peripheral equipment and troubleshooting techniques
• • Knowledge of clinical workflows and clinical business systems
• • Knowledge of system security concepts including provisioning and access management governance
• • Ability to assess various equipment and procedures and make recommendations for improvements
• • Ability to work with gather system requirements
• • Ability to document clinical and business processes and procedures
• • Ability to design, build, and execute comprehensive workflow-based test plans and scripts
• • Ability to effectively manage multiple, concurrent priorities
• • Ability to develop effective working relationships to gain trust and establish credibility at all organizational levels
• • Ability to lead group discussions and guide them to make key decisions
• • Effective project management capability throughout the project lifecycle of planning, organizing, managing, and finalizing outcomes
• • Ability to analyze complex data and communicate observations in a simplified manner
• • Strong analytical and decision-making skills to be able to assess the root cause of an issue and determine an optimal solution
• • Effective verbal, written, and listening communication skills
• • Basic proficiency with a variety of computer programs, including Microsoft Outlook, Word, Excel, Visio, and PowerPoint

Nice to Haves

• •Strongly prefer candidates with Epic Resolute Professional Billing experience •
• • Experience in a healthcare setting is preferred
• • Previous Epic systems experience is preferred
• • Epic Certificate Training Status preferred, or ability to acquire an Epic Certificate Training Status within 90 days of completing training
• • Clinical certifications, licenses, or credentials may be preferred
• • Knowledge and familiarity with various project management methodologies, including traditional waterfall and Agile methodologies preferred

Benefits

• This is a remote position.
• Relocation allowance if hired for candidates who reside outside the listed states but are open to relocation.
• $3,000.00 Hiring/Retention Bonus Structure: At Hire: $900.00; At 180 days (6 months): $1,200.00; At 12 months: $900.00. Bonus will be prorated based on Full-Time Equivalency (FTE).
• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine.
• Profit sharing & 403(b) retirement plan available.
• Generous PTO, 8 paid holidays, and much more!