Epic Grand Central Applications Analyst (Salaried, Full time)

Summary

Washington Regional is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas. The Epic Grand Central Applications Analyst is responsible for advanced support, troubleshooting, maintenance, build, testing, and optimization of Epic Grand Central and related hospital operations workflows.

Responsibilities

• Maintain advanced knowledge of Epic Grand Central functionality, including patient movement, bed planning, admission, discharge, transfer, transport, census management, capacity management, application dependencies, integration points, and downstream impacts across the enterprise
• Lead patient placement, transfer center, nursing, registration, emergency department, perioperative, inpatient, ancillary, operational, internal information services, and Epic/vendor partners in developing Epic Grand Central enhancements, optimization initiatives, and workflow improvement projects
• Oversee Epic Grand Central application design, build, configuration, maintenance, and validation to ensure functionality aligns with patient placement, transfer center, admission, discharge, transfer, transport, bed planning, census management, capacity management, and end-user requirements
• Perform complex analysis, build, implementation, and optimization of Epic Grand Central workflows to support patient movement, bed requests, bed assignment, transfer workflows, admissions, discharges, transport coordination, census management, capacity management, and integrated hospital operations workflows
• Meet regularly with patient placement, transfer center, nursing, registration, emergency department, perioperative, inpatient, ancillary, operational, and administrative teams to evaluate Epic Grand Central workflow issues, resolve system concerns, and identify opportunities to improve patient throughput, quality, efficiency, safety, census accuracy, documentation integrity, and the end-user experience
• Lead the development and execution of coordinated testing plans for Epic Grand Central, including regression, unit, system, integrated, interface, patient movement, bed planning, transport, census, reporting, and user acceptance testing to ensure changes function as expected for end users and connected systems
• Serve as a leading advocate for Epic Grand Central users by translating patient placement, transfer center, nursing, registration, emergency department, perioperative, inpatient, ancillary, and operational needs into effective system solutions that improve patient throughput, workflow efficiency, census accuracy, reporting reliability, and user satisfaction
• Provide mentorship for team members and assist with team member training, as needed
• Ensure that programs and services meet accrediting standards for the Joint Commission, Quality, Promoting Interoperability, and other accrediting and governance programs
• Ensure the safeguarding of protected health information
• Maintain communication through various resources and tools
• Monitor help desk software for new tickets and update and provide resolution for existing tickets
• Lead Epic Grand Central projects, enhancements, upgrades, optimization efforts, testing activities, and ongoing maintenance initiatives
• Identify and lead opportunities to improve Epic-supported patient placement, transfer center, bed planning, admission, discharge, transfer, transport, census management, capacity management, reporting, and hospital operations workflows through system optimization, standardization, and process improvement
• Adhere to all information services policies, procedures, and governance processes
• Lead incident response and downtime procedures

Skills

• Epic Grand Central certification
• Strong understanding of clinical and operational application dependencies
• Workflow impacts
• Testing methodologies
• Interface and integration workflows
• Coordination with technology, interface, data, reporting, registration, nursing, patient placement, transfer center, ancillary, operational, and clinical teams
• Bachelor's degree or clinical license
• Four to six years of clinical or operational applications experience as an applications analyst supporting multiple modules/applications
• Direct experience in Epic build, testing, implementation, troubleshooting, and optimization
• Experience supporting Epic Grand Central workflows including patient movement, bed planning, bed assignment, admission, discharge, transfer, transport, transfer center workflows, census management, capacity management, reporting, and integrated hospital operations workflows

Qualifications

Must Haves

• Epic Grand Central certification
• Strong understanding of clinical and operational application dependencies
• Workflow impacts
• Testing methodologies
• Interface and integration workflows
• Coordination with technology, interface, data, reporting, registration, nursing, patient placement, transfer center, ancillary, operational, and clinical teams

Nice to Haves

• Bachelor's degree or clinical license
• Four to six years of clinical or operational applications experience as an applications analyst supporting multiple modules/applications
• Direct experience in Epic build, testing, implementation, troubleshooting, and optimization
• Experience supporting Epic Grand Central workflows including patient movement, bed planning, bed assignment, admission, discharge, transfer, transport, transfer center workflows, census management, capacity management, reporting, and integrated hospital operations workflows