Sales Operations Specialist

Summary

Zimmer Biomet is a global medical technology company focused on improving patient mobility through its products and technologies. The Sales Operations Specialist manages sales order lifecycle activities, inventory allocation, billing reconciliation, order adjustments, reporting, and system enhancement testing in a fully remote U.S. role.

Responsibilities

• Responsible for sales order lifecycle management for all orders activity (US/OUS and Core/PSI)
• Conducts daily review of order-to-cash pipeline to ensure that kit-level inventory is properly transacted, and all salable component-level inventory is allocated prior to purchase order application
• Resolves all billing and delivery block issues related to pricing and batch discrepancies
• Continuous reconciliation of surgical case to case billing activity
• Processes all sales order adjustments resulting from internal and external sales order/invoice disputes
• Provides periodic reporting of area activity to ensure adequate visibility
• Supports critical period-end sales and field inventory activities
• Provides guidance to internal teams on resolving inventory variances
• Participates in User Acceptance Testing for system enhancements, as requested
• Performs other duties as assigned

Skills

• High school diploma or equivalent
• Minimum of 3 years of relevant professional experience (Business, Operations, Supply Chain, Customer Service and/or Hospital)
• Ability to approach end customer and sales agent requests in a proactive and consultative manner
• Self-motivated; can work with minimal supervision remotely traveling to key customers
• Experience with ERP systems
• High aptitude for problem solving and troubleshooting
• Exhibits professionalism, particularly when working cross-functionally
• Excellent communication and interpersonal skills
• Proficient with Microsoft systems (Excel and PowerPoint specifically)
• Bachelor's Degree
• SAP

Qualifications

Must Haves

• High school diploma or equivalent
• Minimum of 3 years of relevant professional experience (Business, Operations, Supply Chain, Customer Service and/or Hospital)
• Ability to approach end customer and sales agent requests in a proactive and consultative manner
• Self-motivated; can work with minimal supervision remotely traveling to key customers
• Experience with ERP systems
• High aptitude for problem solving and troubleshooting
• Exhibits professionalism, particularly when working cross-functionally
• Excellent communication and interpersonal skills
• Proficient with Microsoft systems (Excel and PowerPoint specifically)

Nice to Haves

• Bachelor's Degree
• SAP

Benefits

• Development opportunities
• Employee resource groups (ERGs)
• A flexible working environment
• Wellness incentives
• A culture of recognition and performance awards
• 100% remote in the US