Sales Representative I

Summary

Zimmer Biomet is a global medical technology company focused on improving patient mobility through orthopaedic products and technologies. The Sales Representative I promotes and sells orthopaedic products to healthcare professionals, supports surgical cases, develops customer accounts, and contributes to sales growth through clinical expertise and strategic selling.

Responsibilities

• Assists in building and implementing account plans for assigned area
• Manages and tracks customer sales activity and prospective customer initiatives
• Manages sales funnel and activities for sales targets and reports on sales progress
• Monitors and reports competitor and customer activities to sales team lead
• Utilizes the surgery management system (SMS) to ensure flawless execution of product delivery to the customer
• Develops and maintains strong relationships with orthopedic surgeons, operating room staff, and hospital administrators to support account development and sales growth
• Provides outstanding customer service by identifying buying signals, gathering competitive intelligence, and exploring upsell and cross-sell opportunities in existing accounts
• Analyzes territory and surgeon-level sales data to support strategic account planning, targeting, and competitive positioning efforts
• Dedicates 20–30% of time to acquiring new business or expanding existing accounts through targeted surgeon and account outreach
• Collaborate with internal teams including marketing, customer service, and logistics to support account and customer needs
• Plans, coordinates, and executes local educational and sales events with support from internal or corporate resources to increase brand presence and achieve sales objectives
• Actively develops clinical expertise through exposure to complex cases and high-stakes procedures, while delivering advanced technical support during surgeries, demonstrations, and product evaluations
• Acts as a product expert by delivering technical support during surgical procedures, live demonstrations, and clinical evaluations
• Attends and supports surgical cases while demonstrating knowledge of Zimmer Biomet implants, instrumentation, and surgical workflows
• Gathers clinical feedback from end-users and communicates insights to internal teams for product and process improvement
• Creates structured handoff opportunities to other sales team members when necessary to ensure uninterrupted clinical support and consistent sales engagement
• Reviews surgical plans and ensures instruments and implants are accurate, clean, complete, and prepared prior to each case to minimize intra-op issues and delays
• Documents key case learnings and surgeon preferences to support continuity and team scaling
• Provides logistical support including transport of Zimmer Biomet instruments and implants for day, evening, weekend, or add-on cases
• Actively participates in weekly and monthly team meetings, contributing insights and updates aligned with team targets and goals
• Communicates and collaborates with the sales team to support each team member, delivering value, and assisting in growing, developing, and sustaining a high performing sales team
• Provides informal coaching and peer mentorship to the Sales Associate team members to support onboarding and skill development
• Proactively stays informed on competitive products, industry trends, and relevant regulations
• Strictly adheres to all Zimmer Biomet SOPs and applicable laws, including those related to interactions with healthcare professionals (HCPs), complaint handling, expenses, and sales reporting
• Participates in after-hours, weekend, and on-call case coverage in support of team and territory needs

Skills

• Must be mobile and willing to travel across the assigned territory
• Capable of lifting and transporting equipment and cases weighing up to 50 lbs
• Possesses foundational knowledge of orthopedic surgical protocols, instrumentation, sterile field maintenance, and OR workflows
• Demonstrates attention to detail when reviewing surgical plans, preparing equipment, and ensuring procedural accuracy
• Provides exceptional service and support to surgeons, OR teams, and clinical stakeholders to ensure optimal outcomes and satisfaction
• Communicates and collaborates effectively with sales team members and leadership to maintain alignment across accounts, sales strategies, and clinical coverage needs
• Applies a structured sales methodology, staying focused on the sales plan and weekly/monthly targets, and managing personal pipeline activity using a CRM or funnel-based process
• Committed to delivering sales excellence and contributing meaningfully to individual and team sales performance
• Eagerness to coach peers and model best practices across selling and clinical routines
• Remains agile and development-minded—adapting quickly to surgeon preferences, learning new procedures and technologies, and integrating feedback to improve clinical and selling effectiveness
• Demonstrates clear, confident communication skills, translating clinical and technical knowledge into guidance that supports customer understanding and trust
• Maintains a professional presence and composed, respectful demeanor in high-pressure surgical and clinical environments
• Communicates fluently and professionally in both verbal and written English
• Minimum of an associate's degree, medical certification, or an equivalent combination of education and relevant experience is required
• At least 2 years of clinical case coverage experience within the orthopedic or surgical device industry
• 0-3 years of sales or sales support experience in the medical device, surgical, or healthcare space
• Up to 95% predominantly by car, depending on territory
• Up to 20% overnight travel may be required

Qualifications

Must Haves

• Must be mobile and willing to travel across the assigned territory
• Capable of lifting and transporting equipment and cases weighing up to 50 lbs
• Possesses foundational knowledge of orthopedic surgical protocols, instrumentation, sterile field maintenance, and OR workflows
• Demonstrates attention to detail when reviewing surgical plans, preparing equipment, and ensuring procedural accuracy
• Provides exceptional service and support to surgeons, OR teams, and clinical stakeholders to ensure optimal outcomes and satisfaction
• Communicates and collaborates effectively with sales team members and leadership to maintain alignment across accounts, sales strategies, and clinical coverage needs
• Applies a structured sales methodology, staying focused on the sales plan and weekly/monthly targets, and managing personal pipeline activity using a CRM or funnel-based process
• Committed to delivering sales excellence and contributing meaningfully to individual and team sales performance
• Eagerness to coach peers and model best practices across selling and clinical routines
• Remains agile and development-minded—adapting quickly to surgeon preferences, learning new procedures and technologies, and integrating feedback to improve clinical and selling effectiveness
• Demonstrates clear, confident communication skills, translating clinical and technical knowledge into guidance that supports customer understanding and trust
• Maintains a professional presence and composed, respectful demeanor in high-pressure surgical and clinical environments
• Communicates fluently and professionally in both verbal and written English
• Minimum of an associate's degree, medical certification, or an equivalent combination of education and relevant experience is required
• At least 2 years of clinical case coverage experience within the orthopedic or surgical device industry
• 0-3 years of sales or sales support experience in the medical device, surgical, or healthcare space
• Up to 95% predominantly by car, depending on territory
• Up to 20% overnight travel may be required

Benefits

• Sales target commissions
• Development opportunities
• Robust employee resource groups (ERGs)
• A flexible working environment
• Wellness incentives
• A culture of recognition and performance awards