Clinical Specialist (Remote Field-Based Role in Houston Territory)

Summary

ZOLL Cardiac Management Solutions is dedicated to improving patient outcomes through innovative technologies. The Clinical Specialist role involves providing technical support and training related to the remedē System, ensuring effective patient care and collaboration with healthcare teams.

Responsibilities

• Provide technical support during implant of the remedē System
• Provide training to hospital staff during the opening of new implanting centers
• Provide technical support for therapy activation and titration
• Work closely with the Territory Managers to support the sales process
• Demonstrates understanding of overnight sleep studies to inform effective patient programming during clinic visits
• Train new customers on the remedē System programmer and device programming
• Work in a dynamic environment with an ever-changing schedule
• Maintain current vendor credentials to have access to customer facilities
• Provide remote technical support during scheduled on-call duties
• Support the certification process for new team members as needed
• Provide support for team and area clinical scheduling as needed

Skills

• Minimum of 2 years in a clinical support role within medical device
• Experience supporting implantable device procedures in related specialties (e.g., structural heart, neuromodulation, electrophysiology mapping) in the operating room (OR), cardiac catheterization lab (cath lab), or electrophysiology lab (EP lab) environments will be considered
• Demonstrated clinical judgment and sound decision-making in procedural settings
• Strong communication skills, with the confidence to convey complex clinical and technical information clearly to physicians, staff, and patients
• Ability to work independently in the field with a high level of ownership and follow-through
• Capacity to remain calm, adaptable, and effective in fast-paced, high-pressure clinical environments
• Collaborative mindset with a demonstrated ability to build trust and effective partnerships across teams and accounts
• Patient-centered approach with the ability to respectfully advocate for optimal outcomes when needed
• Ability to travel (including overnight stays) 80%
• Bachelor's Degree required (technical or clinical field preferred) or equivalent relevant experience
• Cardiac rhythm management experience strongly preferred
• IBHRE certification a plus

Qualifications

Must Haves

• Minimum of 2 years in a clinical support role within medical device
• Experience supporting implantable device procedures in related specialties (e.g., structural heart, neuromodulation, electrophysiology mapping) in the operating room (OR), cardiac catheterization lab (cath lab), or electrophysiology lab (EP lab) environments will be considered
• Demonstrated clinical judgment and sound decision-making in procedural settings
• Strong communication skills, with the confidence to convey complex clinical and technical information clearly to physicians, staff, and patients
• Ability to work independently in the field with a high level of ownership and follow-through
• Capacity to remain calm, adaptable, and effective in fast-paced, high-pressure clinical environments
• Collaborative mindset with a demonstrated ability to build trust and effective partnerships across teams and accounts
• Patient-centered approach with the ability to respectfully advocate for optimal outcomes when needed
• Ability to travel (including overnight stays) 80%

Nice to Haves

• Bachelor's Degree required (technical or clinical field preferred) or equivalent relevant experience
• Cardiac rhythm management experience strongly preferred
• IBHRE certification a plus

Benefits

• Targeted Annual Bonus: 20% (annual bonus in accordance with the company's bonus plan)