Field Technician

Summary

ZOLL Medical Corporation develops medical devices, software, and services that support patients with serious cardiopulmonary and respiratory conditions. The Field Technician provides onsite and telephone product support, including equipment deployment, troubleshooting, preventive maintenance, software upgrades, customer reporting, and participation in customer meetings.

Responsibilities

• Product support on-site and via telephone
• Assist customer with application of equipment
• Escalates customer related issues to CQA Regional Management
• Performs trouble-shooting on-site and corresponds with ZOLL Tech Support staff to document the details related to the service and support activity
• Performs on-site PMs for service agreement devices/accounts
• Potential for deployments or PM's to other customers in region at the direction of the Manager
• Able to maintain customer specific information related to service activity
• Monthly reporting of customer status
• Provide software upgrades as requested
• Secure and maintain test equipment, and comply with calibration and rotation schedule
• Special Projects as assigned
• Participate in customer meetings with service management and CQA regional managers to address concerns and formulate action plans
• Annual ZOLL product training requirement of 40 hours to maintain proficiency

Skills

• Technical Degree (2 year minimum) or equivalent work experience
• Valid driver's license
• Credit card in good standing for expenses related to travel
• Excellent verbal & written communication skills
• Ability to meet defined objectives
• Ability to work independently and as part of a team
• Organizational skills
• Experience with computers and Microsoft Office
• Up to 90% travel
• Prior work experience interfacing with external customers

Qualifications

Must Haves

• Technical Degree (2 year minimum) or equivalent work experience
• Valid driver's license
• Credit card in good standing for expenses related to travel
• Excellent verbal & written communication skills
• Ability to meet defined objectives
• Ability to work independently and as part of a team
• Organizational skills
• Experience with computers and Microsoft Office
• Up to 90% travel

Nice to Haves

• Prior work experience interfacing with external customers