ZOLL Medical Corporation
Posted 23 days agoVerified live 12h ago
Field Technician
Brief overview
Remote
UndergradOr in progress
$25–$35/hrStated range
4+ yrsMinimum
Preventive MaintenanceSoftware UpgradesMicrosoft OfficeTechnical Degree or Equivalent Experience
Job description
Summary
ZOLL Medical Corporation is dedicated to improving patient outcomes through innovative medical technologies. The Field Technician role involves providing on-site product support and guidance to field technicians, assisting customers with equipment application, troubleshooting, and managing software upgrades.
Responsibilities
- Direct involvement with staffing of department
- Product support on-site, via telephone and through field technicians
- Assist customer with application of equipment
- Escalates customer related issues to Service Manager and CQA Account Manager
- Performs troubleshooting on-site and corresponds with ZOLL Tech Support staff to document activity
- Performs on-site PMs
- Must train yearly, a minimum of 40 hours in ZOLL related products and maintain proficiency
- Potential for deployments to other customers in region at the direction of the manager
- Able to maintain customer specific information related to service activity
- Monthly reporting of department metrics for on-site coverage and PM performance
- Provide software upgrades as requested
- Special Projects as assigned
Skills
- Technical Degree (2 year minimum) or equivalent work experience
- Valid driver's license
- Credit card in good standing for expenses related to travel
- Excellent verbal & written communication skills
- Ability to meet objectives
- Ability to work independently
- Organizational skills
- Experience with computers and Microsoft Office
- 90% Up to 90% travel required depending
- Prior work experience interfacing with external customers
Qualifications
Must Haves
- Technical Degree (2 year minimum) or equivalent work experience
- Valid driver's license
- Credit card in good standing for expenses related to travel
- Excellent verbal & written communication skills
- Ability to meet objectives
- Ability to work independently
- Organizational skills
- Experience with computers and Microsoft Office
- 90% Up to 90% travel required depending
Nice to Haves
- Prior work experience interfacing with external customers
More jobs like this
Z
Z