Account Manager - North America - Mid-Market Segment

Summary

ElevenLabs is an AI research and product company transforming how we interact with technology. The Account Manager will manage customer relationships across mid-market accounts, ensuring customer success and driving revenue growth through product expansion and renewals.

Responsibilities

• Own the full commercial relationship and customer’s success across a book of 50 to 100 mid-market accounts
• Ensure every customer is getting real value, expanding into new products, and renewing with conviction
• Build the systems, playbooks, and motions that drive meaningful outcomes across a diverse book while going deep with the accounts that have the most room to grow
• Advise on agent design, voice customization, conversation flows, integrations, and using data and logs to spot friction before customers do
• Connect what's working technically to what's growing commercially and partner closely with high growth accounts to help them achieve value
• Own NRR across your managed book of business, drive cross-sell into ElevenLabs' expanding product suite, and lead renewals end to end

Skills

• 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you know what great looks like and you've delivered it in a complex, fast-moving environment
• A proven track record of owning revenue outcomes end to end - quota, renewals, and expansion - without defaulting to a handoff to a sales team
• You approach your book with commercial intent: you segment by expansion potential, keep active expansion conversations going, and build business cases that land with economic buyers
• You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must
• You use product data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn
• You know how to read a room - whether you're with a founder, a technical lead, or a procurement team, you show up with the right message and leave with the relationship stronger
• Experience in the voice AI, audio AI, or conversational AI space
• Experience selling or expanding into multiple products within a platform

Qualifications

Must Haves

• 3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products - you know what great looks like and you've delivered it in a complex, fast-moving environment
• A proven track record of owning revenue outcomes end to end - quota, renewals, and expansion - without defaulting to a handoff to a sales team
• You approach your book with commercial intent: you segment by expansion potential, keep active expansion conversations going, and build business cases that land with economic buyers
• You can hold a technical conversation with a developer or engineering team and earn their trust - familiarity with AI concepts, API integrations, and SDKs is a must
• You use product data to stay ahead of your accounts - spotting health signals, identifying expansion opportunities, and getting in front of risk before it becomes churn
• You know how to read a room - whether you're with a founder, a technical lead, or a procurement team, you show up with the right message and leave with the relationship stronger

Nice to Haves

• Experience in the voice AI, audio AI, or conversational AI space
• Experience selling or expanding into multiple products within a platform

Benefits

• Annual discretionary stipend for learning & development
• Annual discretionary stipend for social travel (to meet up with colleagues each year, however you choose)
• Annual company offsite (team brought together in a new location; past offsites have included Croatia and Italy)
• Monthly co-working stipend (if you’re not located near one of our main hubs)
• Remote-first work model (executed from anywhere in the United States), with requirement to operate in ET, CT, MT, or PT timezones
• Preference for candidates based in New York City or San Francisco; option to work out of our offices in these cities