Application Support Analyst

Summary

A Full Renovation LLC is hiring an Application Support Analyst to support users and business applications. The role focuses on troubleshooting reported issues, documenting findings, maintaining case records, resolving routine problems, and escalating complex technical issues with complete context.

Responsibilities

• Review incoming application-support requests and gather the information needed to reproduce the issue
• Perform documented troubleshooting steps and record observations, errors, and attempted resolutions
• Resolve routine issues within approved procedures and escalate defects or complex problems with complete context
• Maintain accurate ticket status, user communication, and resolution notes
• Identify repeated support issues that may indicate a documentation, training, or system problem
• Update knowledge articles or support notes when a repeatable solution is confirmed

Skills

• Working knowledge of Application Support, Troubleshooting, and Documentation
• Ability to apply Communication and Systems Support accurately in assigned work
• Strong written communication, documentation, and attention to detail
• Ability to organize priorities, follow defined procedures, and raise questions when source information is unclear
• Comfort working independently and collaborating through shared digital tools in a remote environment

Qualifications

Must Haves

• Working knowledge of Application Support, Troubleshooting, and Documentation
• Ability to apply Communication and Systems Support accurately in assigned work
• Strong written communication, documentation, and attention to detail
• Ability to organize priorities, follow defined procedures, and raise questions when source information is unclear
• Comfort working independently and collaborating through shared digital tools in a remote environment

Benefits

• Remote work arrangement