Summary
BCD Travel helps companies manage business travel through digital experiences and related travel services. The Travel Automation Analyst supports low-complexity help desk requests by programming basic solutions, troubleshooting client and system issues, performing quality control, and supporting online booking tool and implementation projects.
Responsibilities
- Provide a proactive and consultative approach to programming basic entry level solutions
- Learn, understand, and adhere to department guidelines and procedures consistently
- Provide basic troubleshooting for key information related to client concerns, programming errors, and escalations
- Focus on basic routine requirements gathering and routine writing
- QC Web updates per help desk requests
- Provide an on-going resource for OBT and QCE implementation projects
- Submit requests to detach and/or attach global standard optional or custom routines
- QC Web account creation for project implementations
Skills
- Prior experience in the travel industry, should include MidOffice Applications knowledge as part of an organized technology team
- Strong hands-on knowledge of all aspects of the travel reservation process
- Ability to work on multiple projects concurrently
- Excellent organization and time management skills
- Proven customer service skills
- Good knowledge in Microsoft Office products
- Strong verbal and written communication skills in English
- Working knowledge of Sabre and Amadeus GDS systems is a plus
Qualifications
Must Haves
- Prior experience in the travel industry, should include MidOffice Applications knowledge as part of an organized technology team
- Strong hands-on knowledge of all aspects of the travel reservation process
- Ability to work on multiple projects concurrently
- Excellent organization and time management skills
- Proven customer service skills
- Good knowledge in Microsoft Office products
- Strong verbal and written communication skills in English
Nice to Haves
- Working knowledge of Sabre and Amadeus GDS systems is a plus
Benefits
- Flexible working hours and work-from-home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days so you can rest and recharge
- Mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated