Technical Service Specialist

Summary

ABB provides energy distribution and critical power solutions, including UPS systems and related services. The Technical Service Specialist delivers remote and on-site technical support, consulting, troubleshooting, customer relationship management, documentation, training, and after-hours support while following ABB processes and safety guidelines.

Responsibilities

• Provides technical support and solves problems on UPS (Uninterruptible Power Supply Systems) via remote or on-site service in any service category (installation and commissioning; maintenance; repairs; engineering and consulting; advanced services; extensions, upgrades, and retrofits; end-of-life services, replacements, etc
• Provides technical consulting on Service solutions to management, factory quality, and customers. Provides recommendations to management to improve operations and customer service
• Manages customer relationships and maintains regular contact with key customers
• Complete/Concise/Accurate documentation of customer interactions and case management in a timely manner
• Create/modify documentation to meet business/customer needs for documentation such as Procedures and Methods of Procedure
• Works to reduce cost and improves the quality of delivery of service and projects
• Participates in 24 X 7 On-Call Rotation for after-hours Technical Support
• Travel to site up to 20% to assist in site escalations and training opportunities
• Participate /Assist in training courses. This will be in both student and trainer situations

Skills

• Bachelor's degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; Associates Degree in Electrical Engineering Technology with 3+ years' experience in servicing critical power equipment; or 5+ years equivalent work/military experience servicing critical power equipment
• **UPS (Uninterruptible Power Supply Systems) or Critical Power Equipment experience is REQUIRED.**
• Candidates must already have work authorization that would permit them to work for ABB in the US
• NETA Certification is preferred
• NICET Certification is a plus
• CompTIA Certification is desirable
• Electrical License would be an advantage

Qualifications

Must Haves

• Bachelor's degree in Electrical Engineering and/or Electrical Engineering Technology with 1+ years of work experience servicing critical power equipment; Associates Degree in Electrical Engineering Technology with 3+ years' experience in servicing critical power equipment; or 5+ years equivalent work/military experience servicing critical power equipment
• **UPS (Uninterruptible Power Supply Systems) or Critical Power Equipment experience is REQUIRED.**
• Candidates must already have work authorization that would permit them to work for ABB in the US

Nice to Haves

• NETA Certification is preferred
• NICET Certification is a plus
• CompTIA Certification is desirable
• Electrical License would be an advantage

Benefits

• Remote work model
• Choice between two medical plan options: a PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus
• Vision benefit
• Company paid life insurance (2X base pay)
• Company paid AD&D (1X base pay)
• Voluntary life and AD&D – 100% employee paid up to maximums
• Short Term Disability – up to 26 weeks – Company paid
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance)
• Paid Parental Leave.
• Employee Assistance Program
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
• Employee discount program
• 401k Savings Plan with Company Contributions
• Employee Stock Acquisition Plan (ESAP)
• 11 paid holidays
• Vacation is provided based on years of service.