Senior Field Service Engineer

Summary

Ellsworth Corporation is a global, industry-leading distributor of specialty chemicals and equipment and adhesive manufacturer. They are seeking a Senior Field Service Engineer to perform on-site preventive maintenance, troubleshooting, and repairs of complex systems for national and international customers.

Responsibilities

• Installs, troubleshoots, repairs, modifies, overhauls, or refurbishes standard equipment and special purpose equipment and system components at customer locations
• Integrates equipment with customer and/or third-party vendor equipment, as needed
• Provides after-sales technical support and machine maintenance training to customers
• Performs preventive maintenance on customer equipment as required
• Communicates with customers to schedule installations, repairs, and/or preventive maintenance work, and estimated arrival times for unscheduled service requests
• Responds to technical questions and routine customer and sales inquiries regarding equipment operation and performance
• Participates in trade shows as required

Skills

• 4+ Years of direct work experience (2+ years for career level candidates)
• Bachelor's degree from a four-year college in Engineering or related field, other combinations of education and experience may be considered
• Must possess and maintain a valid driver's license with a satisfactory driving record
• Strong customer service skills with the ability to manage high-stress situations with professionalism
• Able to respond promptly to customer needs and actively gather feedback to drive continuous service improvement
• Continuously pursues training and development opportunities, including an in-depth knowledge of machine tool industry, latest technologies and company product lines
• Knowledge and ability to adhere to safety and security protocols to ensure a safe working environment
• Ability to work independently with minimal guidance, including making decisions which may be outside standard operating procedures
• Familiarity with relevant industry regulations and standards
• Frequent travel – 25-50% domestic and occasional international
• The ability to lift 75 lbs., frequently bending and lifting safely

Qualifications

Must Haves

• 4+ Years of direct work experience (2+ years for career level candidates)
• Bachelor's degree from a four-year college in Engineering or related field, other combinations of education and experience may be considered
• Must possess and maintain a valid driver's license with a satisfactory driving record
• Strong customer service skills with the ability to manage high-stress situations with professionalism
• Able to respond promptly to customer needs and actively gather feedback to drive continuous service improvement
• Continuously pursues training and development opportunities, including an in-depth knowledge of machine tool industry, latest technologies and company product lines
• Knowledge and ability to adhere to safety and security protocols to ensure a safe working environment
• Ability to work independently with minimal guidance, including making decisions which may be outside standard operating procedures
• Familiarity with relevant industry regulations and standards
• Frequent travel – 25-50% domestic and occasional international
• The ability to lift 75 lbs., frequently bending and lifting safely

Benefits

• Competitive wage
• Bonus plan
• Health
• Prescription
• Dental
• Vision
• Life
• Disability
• Flexible Spending
• 401(k)
• Employee Assistance
• Paid Time Off and Holidays
• Wellness Program
• Social Events
• Community Involvement