Technical Underwriting Analyst

Summary

Acrisure is a global fintech leader providing insurance, reinsurance, payroll, benefits, cybersecurity, mortgage, and related solutions. The Technical Underwriting Analyst will support the evolution of Vave's wholesale insurance platform by analyzing underwriting workflows, investigating data and platform issues, defining business requirements, and supporting technology and product improvements.

Responsibilities

• Develop a strong understanding of Vave's underwriting products, platform capabilities, workflows, and partner needs
• Analyze underwriting and operational workflows to identify inefficiencies, unnecessary steps, user pain points, and opportunities for automation or improvement
• Use data and analytical tools to investigate platform activity, evaluate underwriting trends, identify root causes, and support product decisions
• Partner with underwriting, product, analytics, operations, and development teams to translate business needs into clear platform requirements and technology solutions
• Gather, document, and communicate business requirements, workflows, user needs, and enhancement opportunities
• Work with insurance agents, brokers, underwriters, and other platform users to understand how they interact with Vave and identify opportunities to improve the user experience
• Investigate complex platform and workflow issues and coordinate solutions across business and technical teams
• Support the development, testing, and implementation of new platform functionality, underwriting products, and workflow enhancements
• Participate in user acceptance testing and validate that new functionality meets business and underwriting requirements
• Analyze platform usage and operational data to identify trends, adoption challenges, and opportunities to improve efficiency
• Evaluate how proposed platform or workflow changes may impact underwriters, brokers, agents, capacity partners, and other stakeholders
• Translate insurance concepts and business needs for technical teams while explaining technical concepts clearly to insurance stakeholders
• Support documentation of requirements, processes, system functionality, testing results, and product enhancements
• Partner with product teams throughout the development lifecycle to help ensure solutions address the underlying business need
• Build and maintain strong relationships with internal teams and external insurance partners
• Manage multiple initiatives and priorities in a fast-paced and evolving environment
• Perform additional duties and projects as assigned

Skills

• Candidates should understand underwriting and insurance workflows while also being comfortable working with data, business intelligence tools, digital platforms, and product development teams
• This is not a software development role, but the successful candidate must be technically proficient enough to analyze problems, understand how systems and workflows interact, and communicate effectively with both business and technical stakeholders
• Candidates should be comfortable working Central or Eastern Time business hours
• Experience within wholesale insurance, excess and surplus lines, an MGA, insurance carrier, underwriting organization, or underwriting operations environment required
• Strong understanding of commercial insurance and underwriting workflows, including how agents, brokers, underwriters, MGAs, carriers, and other insurance partners interact throughout the underwriting process
• Hands-on experience with SQL, Tableau, Power BI, or similar data analysis, business intelligence, or data visualization tools required
• Experience analyzing workflows, business processes, or digital platforms and identifying opportunities to improve efficiency or user experience required
• Demonstrated ability to translate business problems and user needs into clear requirements, workflows, recommendations, or technology solutions
• Experience using data to investigate problems, identify trends, evaluate performance, or support business and product decisions
• Experience working with product, technology, analytics, or development teams to support platform enhancements or technology solutions
• Strong analytical and problem-solving skills with the ability to investigate complex issues and identify root causes
• Strong written, verbal, and presentation skills with the ability to communicate effectively with both technical and insurance audiences
• Ability to build strong working relationships with insurance partners, product teams, developers, analysts, and other stakeholders
• Ability to independently manage multiple projects, requests, and competing priorities
• Experience in technical underwriting, underwriting operations, insurance product, product ownership, business analysis, insurance technology, or a related function highly beneficial
• Experience gathering and documenting requirements, process flows, user stories, acceptance criteria, or similar product documentation highly beneficial
• Experience supporting user acceptance testing, technology implementations, platform enhancements, or workflow improvement initiatives highly beneficial
• Experience with insurance portals, digital underwriting platforms, policy administration systems, or other insurance technology highly beneficial
• Understanding of wholesale and E&S insurance products and the digital underwriting marketplace highly beneficial
• Familiarity with APIs, system integrations, data structures, or similar technical concepts beneficial
• Bachelor's degree beneficial
• Education or certifications in business analysis, product management, data analytics, insurance, underwriting, technology, or a related field beneficial
• Insurance designations, underwriting education, or additional industry training beneficial

Qualifications

Must Haves

• Candidates should understand underwriting and insurance workflows while also being comfortable working with data, business intelligence tools, digital platforms, and product development teams
• This is not a software development role, but the successful candidate must be technically proficient enough to analyze problems, understand how systems and workflows interact, and communicate effectively with both business and technical stakeholders
• Candidates should be comfortable working Central or Eastern Time business hours
• Experience within wholesale insurance, excess and surplus lines, an MGA, insurance carrier, underwriting organization, or underwriting operations environment required
• Strong understanding of commercial insurance and underwriting workflows, including how agents, brokers, underwriters, MGAs, carriers, and other insurance partners interact throughout the underwriting process
• Hands-on experience with SQL, Tableau, Power BI, or similar data analysis, business intelligence, or data visualization tools required
• Experience analyzing workflows, business processes, or digital platforms and identifying opportunities to improve efficiency or user experience required
• Demonstrated ability to translate business problems and user needs into clear requirements, workflows, recommendations, or technology solutions
• Experience using data to investigate problems, identify trends, evaluate performance, or support business and product decisions
• Experience working with product, technology, analytics, or development teams to support platform enhancements or technology solutions
• Strong analytical and problem-solving skills with the ability to investigate complex issues and identify root causes
• Strong written, verbal, and presentation skills with the ability to communicate effectively with both technical and insurance audiences
• Ability to build strong working relationships with insurance partners, product teams, developers, analysts, and other stakeholders
• Ability to independently manage multiple projects, requests, and competing priorities

Nice to Haves

• Experience in technical underwriting, underwriting operations, insurance product, product ownership, business analysis, insurance technology, or a related function highly beneficial
• Experience gathering and documenting requirements, process flows, user stories, acceptance criteria, or similar product documentation highly beneficial
• Experience supporting user acceptance testing, technology implementations, platform enhancements, or workflow improvement initiatives highly beneficial
• Experience with insurance portals, digital underwriting platforms, policy administration systems, or other insurance technology highly beneficial
• Understanding of wholesale and E&S insurance products and the digital underwriting marketplace highly beneficial
• Familiarity with APIs, system integrations, data structures, or similar technical concepts beneficial
• Bachelor's degree beneficial
• Education or certifications in business analysis, product management, data analytics, insurance, underwriting, technology, or a related field beneficial
• Insurance designations, underwriting education, or additional industry training beneficial

Benefits

• Comprehensive medical insurance
• Dental insurance
• Vision insurance
• Life and disability insurance
• Fertility benefits
• Wellness resources
• Paid sick time
• Generous paid time off and holidays
• Employee Assistance Program (EAP)
• Complimentary Calm app subscription
• Immediate vesting in a 401(k) plan
• Health Savings Account (HSA) options
• Flexible Spending Account (FSA) options
• Commuter benefits
• Employee discount programs
• Paid maternity leave
• Paid paternity leave, including for adoptive parents
• Legal plan options
• Pet insurance coverage
• Remote position